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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
flexible scheduling
Career advancement opportunities
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its quality menu offerings, exceptional customer service, and commitment to a positive work environment. Established with a strong foundation in delivering fresh and delicious food, Wendy's has become a leader in the quick-service restaurant industry, operating thousands of locations worldwide. The company values integrity, loyalty, teamwork, and excellence in service, creating a workplace culture that fosters growth, respect, and inclusivity among its employees. Wendy's invests in comprehensive training systems and management development programs such as WKS+ and WeLearn, designed to enhance the skills and knowledge of team members and managers... Show More
Job Requirements
- Minimum of 2 years of supervisory experience in a restaurant setting
- Must be at least 18 years of age
- High school diploma or equivalent with an associates or bachelors degree in hospitality or a related field preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendys International WKS and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling smart safe and POS systems SBO net
- Comfortable with email and company technology platforms WKSConnect WeLearn etc
- Ability to work flexible schedules including weekends and holidays
- Access to reliable transportation to report to scheduled shifts trainings and meetings
- Willingness to work at nearby store locations within the district as needed based on business demands Reasonable notice and consideration for distance will be provided
Job Qualifications
- Minimum of 2 years of supervisory experience in a restaurant setting
- High school diploma or equivalent with an associates or bachelors degree in hospitality or a related field preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendys International WKS and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling smart safe and POS systems SBO net
- Comfortable with email and company technology platforms WKSConnect WeLearn etc
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Assist with hiring training motivating and developing team members to ensure restaurant success
- Conduct onboarding and orientation for new team members using the companys learning management system WKS and WeLearn
- Represent the General Manager in meetings training sessions and promotional activities when the GM is not available
- Demonstrate commitment to WKS Values Integrity Loyalty Winning Service and Teamwork
- Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- Promptly report claims of harassment discrimination retaliation wage and hour violations bullying workplace violence or other inappropriate behavior to the District Leader and Human Resources
- Assist the General Manager with food ordering scheduling and inventory control
- Manage restaurant opening and closing procedures including security protocols
- Ensure compliance with daily walk-throughs and Wendys Critical Checklist
- Conduct internal self-assessments using company tools TrueView and ensure compliance with Health Department and Wendys Food Safety Audits
- Complete weekly inventory counts and reporting when required or when serving in an acting capacity
- Cover workstations and assist during breaks as needed
- Ensure high levels of customer service and speed of service metrics are achieved as defined by Wendys International and WKS Restaurant Group Friendliness Accuracy Cleanliness Speed and Taste
- Resolve customer issues in a timely and professional manner using company customer service processes BLAST and the No Fault Policy
- Support the General Manager in achieving financial targets including sales and profitability goals
- Assist with cash handling smart safe and POS systems SBO net
- Manage cash registers phone calls orders and company funds
- Conduct safe and cash drawer audits and prepare change orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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