Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, quality ingredients and exceptional customer service. Established with a commitment to delivering delicious and customizable menu options, Wendy's continues to be a leader in the quick-service restaurant industry. The brand prides itself on fostering a team-oriented work culture that promotes integrity, loyalty, winning, service, and teamwork. With numerous locations across the country, Wendy's provides diverse career opportunities for individuals passionate about hospitality and food service. Employees are encouraged to grow professionally while contributing to a positive dining experience for every customer. This particular role offers both full-time and part-time employment options with competitive pay ranging from $15.00 to $16.00 per hour.
The Shift Leader at Wendy's plays a crucial role in maintaining smooth restaurant operations during assigned shifts. This position is responsible for supervising team members, ensuring that customer satisfaction remains a top priority, and upholding food safety and cleanliness standards. The Shift Leader supports the General Manager and Assistant Manager by executing operational tasks that drive the store's success and align with Wendy's company values. This role demands a hands-on leader who is proactive in coaching and developing staff, managing restaurant opening and closing procedures, handling cash operations safely, and addressing customer concerns professionally and promptly.
In addition to maintaining high standards of food safety and service, the Shift Leader is pivotal in fostering a positive work environment. Responsibilities include enforcing uniform and grooming standards, promoting workplace conduct policies, and ensuring compliance with company timekeeping regulations. The position requires excellent communication skills to facilitate effective interaction between management and staff. The Shift Leader also plays an essential part in executing internal audits and health inspections using Wendy's proprietary tools to ensure the restaurant meets all regulatory and corporate guidelines.
Physical demands of the role include the ability to perform various tasks such as lifting, bending, standing, walking for long periods, and occasional driving for business-related travel. Exposure to kitchen heat, cleaning chemicals, and both indoor and outdoor work conditions is expected. Candidates must demonstrate the ability to multitask in a dynamic, fast-paced environment, prioritize effectively, and maintain a problem-solving attitude while leading a team.
Overall, this role offers an excellent opportunity for individuals with leadership experience in the restaurant industry aiming to further their career with a reputable company. The Shift Leader position requires a blend of operational expertise, strong interpersonal skills, and dedication to upholding Wendy's high standards of customer service and workplace excellence. With a supportive team environment and attractive benefits such as health and dental insurance, 401(k) plans with matching contributions, and employee discounts, Wendy's provides a rewarding workplace for motivated candidates seeking growth and development in the foodservice sector.
The Shift Leader at Wendy's plays a crucial role in maintaining smooth restaurant operations during assigned shifts. This position is responsible for supervising team members, ensuring that customer satisfaction remains a top priority, and upholding food safety and cleanliness standards. The Shift Leader supports the General Manager and Assistant Manager by executing operational tasks that drive the store's success and align with Wendy's company values. This role demands a hands-on leader who is proactive in coaching and developing staff, managing restaurant opening and closing procedures, handling cash operations safely, and addressing customer concerns professionally and promptly.
In addition to maintaining high standards of food safety and service, the Shift Leader is pivotal in fostering a positive work environment. Responsibilities include enforcing uniform and grooming standards, promoting workplace conduct policies, and ensuring compliance with company timekeeping regulations. The position requires excellent communication skills to facilitate effective interaction between management and staff. The Shift Leader also plays an essential part in executing internal audits and health inspections using Wendy's proprietary tools to ensure the restaurant meets all regulatory and corporate guidelines.
Physical demands of the role include the ability to perform various tasks such as lifting, bending, standing, walking for long periods, and occasional driving for business-related travel. Exposure to kitchen heat, cleaning chemicals, and both indoor and outdoor work conditions is expected. Candidates must demonstrate the ability to multitask in a dynamic, fast-paced environment, prioritize effectively, and maintain a problem-solving attitude while leading a team.
Overall, this role offers an excellent opportunity for individuals with leadership experience in the restaurant industry aiming to further their career with a reputable company. The Shift Leader position requires a blend of operational expertise, strong interpersonal skills, and dedication to upholding Wendy's high standards of customer service and workplace excellence. With a supportive team environment and attractive benefits such as health and dental insurance, 401(k) plans with matching contributions, and employee discounts, Wendy's provides a rewarding workplace for motivated candidates seeking growth and development in the foodservice sector.
Job Requirements
- Minimum of 2 years of supervisory experience in a restaurant setting
- Must be at least 18 years of age
- High school diploma or equivalent, some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
Job Qualifications
- Minimum of 2 years of supervisory experience in a restaurant setting
- High school diploma or equivalent
- Some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
Job Duties
- Assist with training, coaching, and developing team members
- Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
- Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- Communicate effectively with management and team members
- Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources
- Oversee restaurant opening and closing procedures, including security protocols and cash handling
- Assist with food ordering, scheduling, and maintaining inventory levels
- Monitor and ensure compliance with walk-throughs and Wendy’s Critical Checklist
- Conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendy’s Food Safety Audits
- Cover workstations and assist during breaks as needed
- Ensure compliance with company timekeeping policies and report any concerns to the supervisor
- Ensure high levels of customer service by achieving company standards for Friendliness, Accuracy, Cleanliness, Speed, and Taste
- Resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
- Assist with cash handling, smart safe, and POS systems (SBO.net)
- Manage cash registers, phone calls, orders, and company funds
- conduct safe and cash drawer audits and prepare change orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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