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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
flexible scheduling
Professional development opportunities
Job Description
Aurora Medical Center is a vibrant and multifaceted healthcare facility dedicated to providing exceptional medical care and customer service to patients, visitors, and staff. As one of the leading hospitals in the region, Aurora prioritizes a welcoming environment where each interaction is personalized and positive, ensuring that everyone who enters the center feels valued and supported. The medical center continually invests in staff development and fosters a culture of teamwork and excellence, aiming to set a high standard for patient-centered service and operational efficiency in the healthcare industry.
This particular role focuses on leadership within the Concierge department, overseeing day-to-d... Show More
This particular role focuses on leadership within the Concierge department, overseeing day-to-d... Show More
Job Requirements
- High school diploma
- Typically 2 years of experience in concierge or customer service management
- Proven leadership experience
- Excellent communication skills
- Ability to problem solve independently
- Flexible with working hours
- Physical ability to stand and walk for extended periods
- Ability to handle exposure to outdoor weather
- Ability to push, pull, and lift approximately 50 lbs
- Ability to communicate with diverse populations
- Willingness to perform additional related duties as assigned
Job Qualifications
- High school graduate
- Minimum of two years’ experience in concierge or service management in a large public facility, preferably in healthcare
- Proven leadership skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work independently and solve problems
- Flexibility to work customer-oriented schedules
- Experience with Epic preferred
- Face-to-face customer service experience preferred
- Ability to push wheelchairs preferred
Job Duties
- Leads the day-to-day activities of the concierge team
- Provides daily work direction and training to staff
- Monitors employee performance and recommends disciplinary actions
- Collaborates with management to develop policies and procedures
- Coordinates workflow and assignments among employees
- Greets and assesses customers’ needs upon arrival
- Ensures a positive first impression of the medical center
- Manages keys, pass cards, and department resources
- Reports security and safety issues promptly
- Maintains a clean, safe, and obstacle-free work area
- Assists in traffic flow management at facility entrances
- Coordinates transportation and parking services for customers
- Provides direct assistance including wheelchair support and escorting customers
- Verifies destination information using admitting systems and stays with customers as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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