Welcome Services Concierge

Advocate Health is a leading nonprofit, integrated health system in the United States, formed through the merger of Advocate Aurora Health and Atrium Health. Operating under multiple names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, the organization is recognized nationally for excellence in clinical innovation, health outcomes, patient experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients annually and participates in extensive clinical trials and research initiatives, with its academic core centered around Wake Forest University School of Medicine. The system is known for specialty care areas such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs. Employing approximately 155,000 teammates across 69 hospitals and over 1,000 care locations, Advocate Health also hosts one of the largest graduate medical education programs in the nation, featuring more than 2,000 residents and fellows involved in over 200 training programs. The organization is deeply committed to equitable care and supports community benefits totaling over $6 billion annually.

The Concierge Service department at Advocate Sinai Medical Center is seeking a full-time Concierge to provide exceptional guest services and support the smooth operation of facility entrances and patient transport. This role offers full-time employment with a 40-hour workweek on the first shift and a competitive pay range between $18.85 and $28.30 per hour. The Concierge acts as the welcoming and departing face of the medical center, responsible for managing first impressions with professionalism and warmth.

This position involves greeting and assisting patients, visitors, and staff with prompt and courteous service, answering telephones, and coordinating communications between multiple departments and transport services. A key responsibility is utilizing the Epic system efficiently to look up patient appointments and process transport requests, ensuring seamless coordination and patient flow. The Concierge is also tasked with addressing and resolving guest concerns and complaints, collaborating with hospital staff, and maintaining orderly traffic flow at facility entrances. Physical tasks include assisting with patient transport via wheelchairs and escorting patients to and from vehicles, often in challenging weather conditions. Candidates must be able to stand and walk for most of their shift and handle various physical demands including lifting and pushing.

The ideal candidate will have at least two years of experience in a customer service-oriented role, possess strong interpersonal and communication skills, and demonstrate the ability to multitask in a fast-paced environment. Life support training courses may be required depending on departmental needs, and prior experience with Epic software is advantageous. This role requires a high level of accuracy, teamwork, and independent problem-solving skills.

Advocate Health offers a comprehensive Total Rewards package including competitive base pay with opportunities for premium and incentive pay, annual performance increases, robust health and welfare benefits such as medical, dental, vision, life insurance, and disability coverage. Additional benefits include paid time off, flexible spending accounts, parental leave, adoption assistance, retirement plans with employer match, and educational assistance programs. Eligibility for these benefits may vary depending on employment status.

This opportunity at Advocate Sinai Medical Center is ideal for individuals passionate about providing superior customer service in a healthcare environment, eager to contribute to a respected health system, and looking for a stable, rewarding full-time career.