Welcome Desk Receptionist | Le Bonheur | PRN | Evening Shift

Memorial Lutheran Health (MLH) is a reputable healthcare organization based in Memphis, serving the health care needs of the people of Memphis and the Mid-South for over a century. As a cornerstone of the community's medical care system, MLH prides itself on a long-standing tradition of compassionate, high-quality healthcare services that positively impact countless lives. The organization is a leading employer in the healthcare industry, fostering a culture that emphasizes growth, excellence, and meaningful contributions to the communities it serves. MLH is dedicated to being an employer of choice, encouraging its associates to develop their careers while delivering exceptional care and service. The company’s mission, vision, and values focus heavily on compassion, service excellence, and fostering a culture of unity known as the Power of One, which underpins every interaction within the organization and with the patients they serve.

The Welcome Desk Receptionist role at MLH is critical in ensuring an outstanding first impression for visitors, patients, families, physicians, associates, and other guests who enter the medical center. This position functions as an essential information resource and point of contact within the hospital. The receptionist is responsible for greeting and assisting all visitors and contacts at the welcome desk with professionalism and kindness, delivering comprehensive information to guests including wayfinding assistance, hospital services, and general inquiries. The role also involves telephone reception duties such as answering calls, taking messages, and routing communications effectively throughout the organization. Clerical duties including filing, light typing, maintaining inventory, and handling general mail support the smooth day-to-day operations of the hospital's front office.

A strong customer service orientation is vital for success in this role, as the receptionist frequently addresses customer needs, problem-solving requests, and providing compassionate support to those navigating the hospital environment. The receptionist also assists insurance companies with patient status requests, excluding discharge dates, requiring awareness of hospital privacy protocols. Proficiency with computer systems and software programs is necessary to ensure accurate and timely data entry and retrieval, alongside operational responsibilities like visitor screening and managing visitor badging for security purposes. The physical demands of the role include standing, walking, reaching, and some lifting, requiring good coordination and the ability to maintain professional uniform standards.

This position offers a unique opportunity for individuals pursuing a career in healthcare administration or customer service to gain valuable experience and grow within a supportive and mission-driven environment. MLH’s commitment to a Power of One culture means that every receptionist plays an integral role in shaping patient experiences and upholding the organization’s reputation for excellence in healthcare service across the Mid-South. Joining MLH means joining a passionate team dedicated to care, community, and professional growth.