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Welcome Desk Receptionist | Le Bonheur | PRN | Evening Shift
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
Memorial Lutheran Health (MLH) is a reputable healthcare organization based in Memphis, serving the health care needs of the people of Memphis and the Mid-South for over a century. As a cornerstone of the community's medical care system, MLH prides itself on a long-standing tradition of compassionate, high-quality healthcare services that positively impact countless lives. The organization is a leading employer in the healthcare industry, fostering a culture that emphasizes growth, excellence, and meaningful contributions to the communities it serves. MLH is dedicated to being an employer of choice, encouraging its associates to develop their careers while delivering exceptional care... Show More
Job Requirements
- No education required
- customer service 0-1 years
- ability to understand and prepare written materials
- verbal and written communication skills
- ability to work independently
- organizational skills
- interpersonal and problem solving abilities
- proficiency with word processing and spreadsheet software
- ability to operate office equipment
- basic arithmetic skills
Job Qualifications
- Ability to understand and prepare moderately complex written materials
- ability to communicate verbally and in writing with others, including knowledge of spelling, grammar, punctuation, and composition
- ability to work without close supervision and to exercise independent judgment
- ability to organize multiple tasks and projects and maintain control of workflow
- above average human relations skills in problem solving and interpersonal contacts
- ability to operate word processing, spreadsheet programs and standard office equipment
- ability to perform basic arithmetic calculations as would be acquired through completion of high school
Job Duties
- Receives, greets and provides needed information and assistance to all visitors and contacts at the welcome desk
- provides all needed information to contacts including way finding, general hospital information, physical escorts, locating patient transport equipment, listening to understand needs and general customer problem solving
- answers questions, shares information and directs guests to appropriate area
- provides information such as handouts, maps, hotel accommodations, restaurants, newsletters and activity schedules
- performs general clerical duties and customer support tasks such as some light typing and filing duties, assisting with general mail, maintaining inventory for work area supplies
- distributes tokens and other items related to hospital events and activities
- answers and receives incoming telephone calls
- assisting insurance companies with current patient status of in-house or discharged patients without including a discharge date
- stays current with hospital and campus information to best assist customers
- utilizes computer and software programs to execute job functions
- enters and retrieves information from computer system accurately and timely
- performs visitor screening and operates visitor badging system
- performs other job functions as assigned or requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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