Welcome Desk Receptionist

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Dental Insurance

Vision Insurance

Career development programs

Job Description

This job opportunity is with a reputable retail apparel company known for its commitment to providing exceptional customer experiences. The company operates specialty stores that emphasize delivering personalized service and maintaining high standards in both product quality and customer engagement. As a prominent player in the retail sector, the company cultivates a culture centered on respect, professionalism, and attentiveness to customer needs, ensuring that every shopper feels valued and celebrated throughout their journey.

The position of Customer Service Representative (CSR) is crucial within this retail environment. Reporting directly to the Store Manager and working closely with the Operations Superviso... Show More

Job Requirements

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Ability to communicate clearly and concisely
Excellent phone and interpersonal skills
Ability to problem solve and resolve conflicts
Ability to stand, walk, and sit for extended periods
Ability to occasionally lift up to 25 pounds
Ability to use computer and electronic devices for long periods
Availability to work flexible retail hours

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent verbal and written communication skills
Strong problem-solving abilities
Customer-focused mindset
Ability to manage multiple customer interactions simultaneously
Proficiency in using retail systems and technology
Ability to resolve conflicts professionally
Team player with strong interpersonal skills

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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