Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
generous team member discount
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates
Team bonus
Get Paid Early
Vision care
Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
discount for Identity Theft Protection
discounts for home and auto insurance
discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in wedding dresses, bridal party attire, and special occasion clothing. Established with a commitment to empowering customers to find the perfect dress for their memorable events, David's Bridal has grown to dominate the bridal market segment, selling one in three wedding dresses in the United States. The company prides itself on exceptional customer service, consistently achieving some of the highest customer satisfaction scores in retail. With numerous locations across the country, including the Rockford store at 713 South Perryville Rd., Illinois, David's Bridal provides an enthusiastic and supportive work environment with a culture... Show More
Job Requirements
- High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Strong verbal communication skills
- Ability to use computer and electronic devices for long periods
- Ability to climb stairs, stoop, kneel, crouch, or crawl occasionally
- Commitment to maintaining a professional appearance according to Dress Code policy
- Availability to work part-time hours as scheduled
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Ability to multitask and manage customer interactions effectively
- Strong problem-solving skills and conflict resolution
- Friendly and positive attitude
- Ability to work collaboratively as part of a team
- Familiarity with retail point-of-sale systems preferred
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Location
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