Welcome Desk Associate

Vacaville, CA, USA|

Job Overview

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plan

Employee assistance program

Professional development opportunities

Equal opportunity employer

Job Description

The Salvation Army is a renowned international movement and a pivotal part of the universal Christian Church, with a mission deeply rooted in the message of the Bible. Motivated by love for God, the organization strives to preach the gospel of Jesus Christ and to meet human needs without any form of discrimination. With a history of compassionate service and a commitment to community care, The Salvation Army plays an essential role in offering aid and comfort to individuals and families across diverse backgrounds. The organization provides a broad spectrum of social services, community programs, and spiritual guidance, all centered on Christian values and humanitarian principles.

The role of Welcome Desk Associate at The Salvation Army offers a unique opportunity to be at the forefront of community interaction and support. This position requires delivering exceptional customer service experiences, ensuring that all visitors, clients, and members feel welcomed and valued. The associate is tasked with verifying memberships through the Point of Sale (POS) system, answering inquiries regarding available programs, and providing assistance with scholarship applications. Moreover, the role involves maintaining cleanliness and orderliness of service areas, managing the POS stations, and securing these areas during shift changes.

This vital frontline role demands individuals who can exhibit empathy, clear and effective communication, and a positive, energetic demeanor even in fast-paced environments. The Welcome Desk Associate acts as the face of The Salvation Army for many visitors, contributing significantly to the organization’s mission by facilitating access to its diverse programs while maintaining confidentiality and professionalism. Working independently with minimal supervision, yet thriving as part of a collaborative team, this position enables individuals to contribute meaningfully to the local community served by The Salvation Army. This role also offers the chance to develop skills in customer engagement, cash handling, administrative support, and program awareness—all within an organization that values inclusivity and service without discrimination.

Job Requirements

High school diploma or GED equivalency
must be able to successfully pass a criminal background check including a DOJ Livescan Fingerprint check
must be 18 years of age or older
bilingual skills in Spanish are a plus but not required
ability to handle cash and operate POS system
ability to communicate effectively in English
must be able to work independently and as part of a team
ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously
ability to lift up to 25 lbs
must have excellent telephone and typing skills

Job Qualifications

High school diploma or GED equivalency
previous cashier and/or customer service experience helpful
computer software application experience helpful
ability to communicate effectively with clientele and staff
ability to relate positively and energetically with staff, clients, members, and customers
ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff
ability to work independently with minimal supervision
excellent verbal and written communication skills in English
thrive in a team-oriented environment
ability to work in a fast-paced environment and maintain poise under pressure
excellent telephone skills
proficient typing skills
ability to empathize, communicate and work with a variety of people from diverse backgrounds
knowledge of Salvation Army policies and procedures helpful

Job Duties

Provide great customer service to the community
see that all customers, clients, and members are given prompt and courteous service
check in customers in a friendly, caring, inviting manner
handle cash, make changes and operate the POS system
receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner
maintain progressive knowledge of all programs and facilities
observe and identify customers, clients and members that may be recommended candidates for scholarship
aid with scholarship application process
maintain orderliness and cleanliness of the POS stations and kiosks
secure the POS area at the open and close of shift
adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration
check equipment out to members following appropriate procedures
observe all safety rules and regulations
attend staff meetings as assigned
provide referral information to meet individual and family needs
maintain confidentiality