Welcome Desk Agent

W Hotels is a signature luxury hotel brand under Marriott International, located at 1567 Broadway, New York, New York. Known for its distinctive style and vibrant atmosphere, W Hotels aims to ignite curiosity and expand worlds for its guests. As part of Marriott International's expansive portfolio, W Hotels combines cutting-edge design, exceptional service, and a commitment to innovation in the hospitality industry. With a global presence and a culture that values originality and forward-thinking, the brand encourages a spirit of discovery and reinvention that resonates with a diverse clientele seeking unique luxury experiences. Marriott International is dedicated to creating an inclusive workplace and promotes equal employment opportunities by valuing the diverse backgrounds, talents, and experiences of its associates.

The role available is a full-time, non-management position in the Rooms & Guest Services Operations category, offering hourly pay between $30.00 and $33.00. This role is critical in delivering outstanding guest experiences by managing front desk operations including organizing, confirming, and processing all guest check-ins and check-outs. The successful candidate will handle room reservations, guest requests, billing adjustments, and payment processing efficiently while ensuring accuracy and security of all transactions. They will also be responsible for activating and filing room keys, printing contingency lists for emergency situations, providing guests with information about room features, hotel amenities, and local attractions. This position requires excellent communication skills to relay messages, coordinate with other departments, and maintain positive relationships with guests and team members.

Additional responsibilities include following all company policies to maintain safety, security, and confidentiality; reporting any accidents or unsafe conditions to management; and supporting the team to meet organizational goals. The candidate must demonstrate professionalism and uphold W Hotels' service philosophy ‘Whatever/Whenever’ by anticipating and fulfilling guest needs with genuine appreciation and courteous service. Physical demands include the ability to stand, sit, or walk for extended periods, and handle objects up to 10 pounds without assistance. This job offers a dynamic work environment where innovation and exceptional service standards are at the core, providing ample opportunities for individuals looking to grow within a globally renowned luxury hotel brand.