Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $28.46
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement savings options
wellness programs
Job Description
CVS Health is a leading healthcare innovation company dedicated to helping people on their path to better health. As one of the largest healthcare providers in the United States, CVS Health integrates pharmacy services, health plans, and walk-in medical clinics to create comprehensive solutions that improve customer experiences and healthcare outcomes. With a strong focus on accessibility, quality, and compassion, CVS Health employs passionate colleagues who are driven by meaningful work, dedication to safety, and a commitment to innovation. The company’s corporate culture fosters inclusivity, accountability, and purpose-driven collaboration, impacting communities one individual at a time.
Oak Street Health, a proud partner within the CVS Health family, specializes in caring for older adults by providing personalized primary care with an emphasis on building deep relationships and improving health outcomes. At Oak Street Health, the mission drives a healthcare model that is human-centered, focusing on prevention, chronic condition management, and social determinants of health. The clinics are designed to create welcoming and healing environments where patients feel respected, valued, and supported throughout their care journey.
The role of Welcome Coordinator at Oak Street Health is vital in shaping the patient and visitor experience from the very first moment they engage with the health center. Welcome Coordinators act as the friendly face and primary point of contact, responsible for creating a warm, inclusive, and efficient environment within the clinic. They carry out a variety of administrative and operational activities that support both patients and staff, enabling smooth clinic flow and exceptional service delivery. This position is full-time, with typical weekly hours of 40, and has a pay range between $17.00 and $28.46 per hour depending on factors such as experience, education, and location. Additionally, the role is eligible for bonus or incentive programs offered by CVS Health.
In this position, Welcome Coordinators perform essential duties such as greeting patients and visitors, facilitating check-in procedures, managing appointment scheduling, updating patient records in electronic medical systems, collecting co-pays, and handling communication via phone and fax. They provide high-touch personalized assistance that aligns with the organization’s vision of delivering excellent, accessible healthcare. Working closely with the Practice Manager, Welcome Coordinators contribute to a service-centered team focused on building seamless experiences for patients and community members. Being flexible and personable is key, as Welcome Coordinators are occasionally called on to support other facilities within the region. This role is not just administrative but also deeply relational, requiring a genuine nursing and welcoming attitude especially as Oak Street Health serves older adults who benefit from compassionate care.
This position offers the opportunity to be an integral part of Oak Street Health's mission to improve lives through connected, convenient, and compassionate healthcare. Employees benefit from a positive work environment with a strong support system and comprehensive benefits that attend to their physical, emotional, and financial well-being. Overall, the Welcome Coordinator role is an excellent fit for individuals who enjoy serving others, thrive in dynamic team settings, and want to make a meaningful difference in healthcare, one patient at a time.
Oak Street Health, a proud partner within the CVS Health family, specializes in caring for older adults by providing personalized primary care with an emphasis on building deep relationships and improving health outcomes. At Oak Street Health, the mission drives a healthcare model that is human-centered, focusing on prevention, chronic condition management, and social determinants of health. The clinics are designed to create welcoming and healing environments where patients feel respected, valued, and supported throughout their care journey.
The role of Welcome Coordinator at Oak Street Health is vital in shaping the patient and visitor experience from the very first moment they engage with the health center. Welcome Coordinators act as the friendly face and primary point of contact, responsible for creating a warm, inclusive, and efficient environment within the clinic. They carry out a variety of administrative and operational activities that support both patients and staff, enabling smooth clinic flow and exceptional service delivery. This position is full-time, with typical weekly hours of 40, and has a pay range between $17.00 and $28.46 per hour depending on factors such as experience, education, and location. Additionally, the role is eligible for bonus or incentive programs offered by CVS Health.
In this position, Welcome Coordinators perform essential duties such as greeting patients and visitors, facilitating check-in procedures, managing appointment scheduling, updating patient records in electronic medical systems, collecting co-pays, and handling communication via phone and fax. They provide high-touch personalized assistance that aligns with the organization’s vision of delivering excellent, accessible healthcare. Working closely with the Practice Manager, Welcome Coordinators contribute to a service-centered team focused on building seamless experiences for patients and community members. Being flexible and personable is key, as Welcome Coordinators are occasionally called on to support other facilities within the region. This role is not just administrative but also deeply relational, requiring a genuine nursing and welcoming attitude especially as Oak Street Health serves older adults who benefit from compassionate care.
This position offers the opportunity to be an integral part of Oak Street Health's mission to improve lives through connected, convenient, and compassionate healthcare. Employees benefit from a positive work environment with a strong support system and comprehensive benefits that attend to their physical, emotional, and financial well-being. Overall, the Welcome Coordinator role is an excellent fit for individuals who enjoy serving others, thrive in dynamic team settings, and want to make a meaningful difference in healthcare, one patient at a time.
Job Requirements
- Strong computer skills required and basic knowledge of Google Suite
- professional phone etiquette
- fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve where necessary
- US work authorization
Job Qualifications
- Strong computer skills required and basic knowledge of Google Suite
- professional phone etiquette
- fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- experience in customer service setting strongly preferred
- some college preferred
Job Duties
- Welcoming patients and guests
- conducting visit check-in and assisting patients with required forms
- collecting co-pays
- updating patient information and making changes in electronic medical record platform
- scheduling/rescheduling appointments within electronic medical records platform
- managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- managing faxes in the electronic fax platform
- maintaining the cleanliness of the Welcome and Community Room areas
- may be required to float to other centers in the region on an infrequent basis
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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