Welcome Coordinator

Oak Street Health is a leading primary care provider dedicated to transforming health care for older adults by fostering a welcoming, inclusive, and patient-centered environment. The organization emphasizes delivering high-quality and compassionate care, ensuring every patient experiences seamless coordination from the moment they enter the clinic. Oak Street Health stands out by prioritizing personalized service, operational efficiency, and community engagement to improve health outcomes and overall patient satisfaction across the diverse populations it serves. Joining Oak Street Health means becoming part of a mission-driven team focused on making a meaningful difference in the lives of older adults and their families. The company fosters a culture of teamwork, innovation, and accountability, supporting employees with comprehensive benefits and opportunities for growth.

The role of Welcome Coordinator at Oak Street Health is a critical position within the Service Team, responsible for creating an inclusive and positive first and last impression for patients and visitors. Acting as both the face of the clinic and the operational glue, Welcome Coordinators handle a variety of administrative and patient-facing tasks essential to smooth center operations. Their responsibilities range from scheduling appointments and managing patient check-ins to handling phone inquiries and maintaining communication through electronic systems such as fax and medical records platforms. The Coordinator ensures that patients feel valued and supported by providing high-touch, friendly assistance while multitasking efficiently in a fast-paced environment. As a key member of the clinic’s front office team, the Welcome Coordinator plays an instrumental role in enhancing the patient experience, contributing directly to Oak Street Health’s commitment to delivering the best possible care anywhere. This full-time position typically involves 40 work hours per week, with a pay range from $17.00 to $34.15 per hour dependent on experience, education, and location. Additional compensation through bonuses, commissions, or short-term incentives may also be available. Employees at Oak Street Health benefit from a comprehensive package of medical, dental, and vision coverage along with paid time off, retirement plans, wellness programs, and more. This role requires a person with strong computer skills, effective communication, and a welcoming demeanor, preferably with experience in customer service and the ability to serve diverse communities with language skills in Spanish, Polish, Russian, or other relevant languages. The Welcome Coordinator reports directly to the Practice Manager and is integral to maintaining a clean, organized, and welcoming atmosphere in the clinic. Oak Street Health values flexibility, positivity, and integrity, ensuring that all employees contribute to a nurturing and respectful environment for older adults and their families while upholding the organization's high standards for quality and safety.