Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $28.46
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement savings options
wellness programs
employee bonuses
Job Description
CVS Health is a leading healthcare company committed to helping people on their path to better health. The organization prioritizes innovation, accountability, safety, and quality in everything they do, working to create a more connected, convenient, and compassionate health experience. CVS Health is built on the foundation of passionate colleagues dedicated to simplifying healthcare for individuals, families, and communities nationwide. Their mission extends beyond just healthcare provision, focusing on transforming patient interactions through exceptional service and a patient-first mentality.
Oak Street Health, a part of this ecosystem, is a healthcare provider specializing in delivering high-quality care to older adults. Oak Street Health centers are designed to foster inclusive environments that welcome patients with warmth and respect, while efficiently managing center operations to support excellent care delivery. As a Welcome Coordinator at Oak Street Health, you will be the first and last person patients encounter, ensuring every visit is handled with professionalism and care. This role is crucial in maintaining a positive atmosphere in the clinic, supporting both patients and staff through effective administrative support.
The Welcome Coordinator plays a vital role in the Service Team, reporting directly to the Practice Manager. By managing daily clinic operations such as patient check-ins, appointment scheduling, communication via phone, fax, and mail, this position supports the seamless functioning of the healthcare facility. The coordinator is expected to be friendly, flexible, and efficient, juggling multiple tasks while providing high-touch assistance to patients and guests. This full-time role typically involves a 40-hour workweek and offers competitive pay ranging from $17.00 to $28.46 per hour, depending on experience and education. Additionally, the position is eligible for bonuses and incentive programs, enhancing the overall compensation package.
Working as a Welcome Coordinator at Oak Street Health means becoming part of a dedicated team focused on improving patient experience and healthcare outcomes. The role demands excellent computer skills, professional phone etiquette, and the ability to communicate effectively in multiple languages relevant to the communities served. A positive attitude, integrity, and a nurturing approach towards older adults are essential attributes for success in this position. Beyond daily operational tasks, Welcome Coordinators contribute to maintaining the center’s cleanliness and may occasionally support other centers in the region. The company emphasizes a supportive and inclusive work culture that values every team member and encourages continuous personal and professional growth. The comprehensive benefits package includes medical, dental, vision coverage, paid time off, retirement savings options, and wellness programs, reflecting the company’s commitment to employee well-being.
Oak Street Health, a part of this ecosystem, is a healthcare provider specializing in delivering high-quality care to older adults. Oak Street Health centers are designed to foster inclusive environments that welcome patients with warmth and respect, while efficiently managing center operations to support excellent care delivery. As a Welcome Coordinator at Oak Street Health, you will be the first and last person patients encounter, ensuring every visit is handled with professionalism and care. This role is crucial in maintaining a positive atmosphere in the clinic, supporting both patients and staff through effective administrative support.
The Welcome Coordinator plays a vital role in the Service Team, reporting directly to the Practice Manager. By managing daily clinic operations such as patient check-ins, appointment scheduling, communication via phone, fax, and mail, this position supports the seamless functioning of the healthcare facility. The coordinator is expected to be friendly, flexible, and efficient, juggling multiple tasks while providing high-touch assistance to patients and guests. This full-time role typically involves a 40-hour workweek and offers competitive pay ranging from $17.00 to $28.46 per hour, depending on experience and education. Additionally, the position is eligible for bonuses and incentive programs, enhancing the overall compensation package.
Working as a Welcome Coordinator at Oak Street Health means becoming part of a dedicated team focused on improving patient experience and healthcare outcomes. The role demands excellent computer skills, professional phone etiquette, and the ability to communicate effectively in multiple languages relevant to the communities served. A positive attitude, integrity, and a nurturing approach towards older adults are essential attributes for success in this position. Beyond daily operational tasks, Welcome Coordinators contribute to maintaining the center’s cleanliness and may occasionally support other centers in the region. The company emphasizes a supportive and inclusive work culture that values every team member and encourages continuous personal and professional growth. The comprehensive benefits package includes medical, dental, vision coverage, paid time off, retirement savings options, and wellness programs, reflecting the company’s commitment to employee well-being.
Job Requirements
- Strong computer skills
- basic knowledge of Google Suite
- professional phone etiquette
- fluency in Spanish, Polish, Russian, or other relevant community languages where necessary
- US work authorization
Job Qualifications
- Strong computer skills including basic knowledge of Google Suite
- professional phone etiquette
- fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served
- experience in customer service setting strongly preferred
- some college education preferred
Job Duties
- Welcoming patients and guests
- conducting visit check-in and assisting patients with required forms
- collecting co-pays
- updating patient information and making changes in electronic medical record platform
- scheduling or rescheduling appointments within electronic medical records platform
- managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- managing faxes in the electronic fax platform
- maintaining the cleanliness of the Welcome and Community Room areas
- may be required to float to other centers in the region on an infrequent basis
- performing other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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