Welcome Coordinator

Oak Street Health is a leading healthcare company committed to delivering exceptional patient care in a welcoming, inclusive environment. As part of the broader healthcare ecosystem that includes CVS Health, Oak Street Health focuses on improving health outcomes for older adults by providing high-quality, coordinated care that addresses both medical and social needs. The company emphasizes compassionate, patient-centered service and innovation to make healthcare more accessible and convenient for its patients and their families. Oak Street Health operates numerous clinics across the country, staffed by dedicated professionals who strive to create an unmatched experience for every patient and community member that walks through their doors.

At Oak Street Health, the Welcome Coordinator plays a pivotal role in shaping the patient experience by being the initial point of contact and support within the clinic. This full-time role is essential in creating a positive first and last impression on patients, ensuring they feel welcomed, comfortable, and supported throughout their visit. With a core focus on administrative efficiency and exceptional customer service, Welcome Coordinators handle a variety of responsibilities including scheduling appointments, managing phone interactions, assisting with patient check-in, and maintaining the cleanliness and organization of the clinic's entry points. These professionals are the face of the center's operations and help maintain smooth workflows that allow the healthcare team to focus on delivering excellent care.

The Welcome Coordinator must be adaptable, friendly, and detail-oriented, able to manage multiple tasks simultaneously while maintaining a warm and patient-centered demeanor. Fluency in diverse languages such as Spanish, Polish, or Russian is highly valued to better serve Oak Street Health’s multicultural communities. This role reports directly to the Practice Manager and is part of the Service Team, which is dedicated to ensuring that every patient has a seamless and positive visit. Offering a competitive pay range from $17.00 to $28.46 per hour, depending on experience, the position also provides eligibility for performance bonuses and a comprehensive benefits package. Working 40 hours per week, the Welcome Coordinator is a key contributor to Oak Street Health’s mission of simplifying healthcare one person, one family, and one community at a time, fostering an environment where patients and employees alike feel valued and supported.