Welcome Coordinator

Oak Street Health is a leader in providing personalized, value-based primary care for older adults, with a mission to build a world of health around every individual. As a company dedicated to simplifying healthcare, Oak Street Health creates an inviting, patient-centered environment designed to foster better health outcomes within communities. They emphasize a compassionate, connected, and convenient healthcare experience, ensuring that every patient feels valued and supported throughout their journey. Oak Street Health is recognized not only for its innovative healthcare delivery model but also for its commitment to creating a workplace where colleagues feel appreciated and empowered to make a difference. As a part of the broader CVS Health family, Oak Street Health integrates comprehensive resources and benefits that support the well-being of its team members and the communities they serve.

The Welcome Coordinator at Oak Street Health plays a vital role as the welcoming face and operational hub of the clinic. This full-time position is integral to creating a positive first and last impression of the healthcare center for patients and visitors. The Welcome Coordinator is crucial in ensuring seamless patient experiences by handling administrative tasks such as scheduling appointments, managing phone communications, processing co-pays, and maintaining accurate patient records in the electronic medical system. The role requires a blend of friendliness, adaptability, and organizational skills to meet the diverse needs of patients and support the clinic's efficiency. They maintain the cleanliness and order of the patient welcoming areas and may sometimes assist at other regional centers. Reporting to the Practice Manager and working within the Service Team, the Welcome Coordinator is focused on delivering high-touch assistance and consistent excellent service. With an anticipated pay range of $17.00 to $28.46 per hour and eligibility for a CVS Health bonus program, the position offers a rewarding opportunity for individuals passionate about healthcare and community service. Furthermore, the Welcome Coordinator position is eligible for a comprehensive benefits package that supports physical, emotional, and financial well-being, including medical, dental, vision coverage, paid time off, and retirement savings options. This role often requires a positive and nurturing attitude towards older adult patients, strong computer and communication skills, and the ability to fluently communicate in languages reflective of the served community, enhancing accessibility and patient comfort.