Welcome Center Representative

Our company operates a vibrant Welcome Center dedicated to providing exceptional customer service to Mini-Vac clients and guests attending OPC tours. As a part of a dynamic hospitality and travel-oriented organization, we specialize in ensuring our guests have smooth and enjoyable experiences from the moment they check in to their full tour engagement. With a strong commitment to guest satisfaction and operational efficiency, our team plays an essential role in facilitating reservations, assisting with client information, and maintaining high standards of service that enhance the overall travel experience. We serve a diverse clientele by coordinating hotel accommodations, managing tour manifests, and supporting various customer service functions within our bustling Welcome Center.

The role of Welcome Center Representative is a critical front-line position requiring proficiency in customer interaction, reservation management, and problem-solving. The representative is responsible for booking, modifying, and servicing reservations for Mini-Vac clients while confirming and qualifying guests for their respective tours. They act as an important communication liaison between guests, hotel staff, and tour coordinators to ensure seamless operations. This position demands an ability to manage and report on tour reconciliations and track key guest activities such as arrivals, no-shows, and booking status. Additionally, the representative aids guests in understanding and fulfilling qualifications for tours, addresses special needs, and supplies helpful local information including maps and ticket sales for area attractions like Busch Gardens and Scuppers.

Working hours range throughout the day with a schedule that can vary from 7:00 a.m. to 10:00 p.m., inclusive of holidays and weekends. This reflects the need for flexibility and commitment to maintaining service excellence during peak travel times. Our company emphasizes diversity, inclusivity, and equal opportunity employment, ensuring a respectful environment where all team members can contribute meaningfully. We provide reasonable accommodations for those with disabilities throughout the hiring process and employment.

This role is vital for maintaining guest satisfaction and supporting sales growth by fostering a welcoming and informative environment that encourages various vacation-related purchases and ensures each guest's experience is positive from check-in through their visit. A highly organized, personable, and service-oriented individual will thrive in this position, contributing to the ongoing success and reputation of our company within the hospitality and travel sector.