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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $56,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
The Eugene Family YMCA is a leading nonprofit charitable organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As part of the YMCA network, the Eugene Family YMCA brings to life its mission and core values through a culture that is welcoming, genuine, hopeful, nurturing, and determined. The organization prides itself on being a place where people can belong and become, offering a supportive and inclusive environment that values individuality and fosters personal growth. At its heart, the YMCA focuses on building a stronger community by encouraging positive relationships and engagement among members, staff, volunteers, and... Show More
Job Requirements
- At least 4-1/2 years of experience in customer service, direct in-person sales, guest relations services, hospitality leadership or related field in a fast-paced environment
- At least three years of direct employee supervision and leadership, including staff training
- Previous experience working in a public-facing position requiring complex problem-solving, conflict resolution, and de-escalation skills
- Intermediate-level proficiency with computer skills and typical business software such as Microsoft Outlook, Teams, OneDrive, Word, Excel
- Knowledge of database systems and cloud-based technologies
- Maintain current valid Oregon driver's license, DMV driving record that meets YMCA standards, and evidence of insurability throughout employment
Job Qualifications
- Five years' previous experience supervising and leading employees
- Previous experience working at a YMCA or fitness center in a leadership role
- Previous experience in a customer service role at a fitness center
- Ability to speak conversational Spanish
Job Duties
- Recruit, hire, train, schedule, supervise, and develop Welcome Center staff and Managers on Duty
- Perform other duties as assigned
- Maintain confidentiality of sensitive information
- Maintain valid Oregon driver’s license and meet YMCA driving standards
- Complete all required trainings and certifications
- Participate in standing committees and temporary task forces
- Provide operational support and serve as Manager on Duty when necessary
- Lead department meetings, trainings, and communications
- Support implementation of organizational initiatives and member engagement campaigns
- Assist with department reporting and membership-related administrative tasks
- Collaborate with YMCA departments to promote programs and services
- Partner with leadership for safe facility operations and incident response
- Ensure accurate incident reporting and documentation
- Support safety practices and risk management expectations
- Ensure staff use YMCA software and membership tools effectively
- Conduct observations, coaching, and quality assurance reviews
- Develop and maintain training resources and operational procedures
- Monitor workflows for efficiency and guest experience improvements
- Maintain cleanliness and organization of the Welcome Center
- Ensure adherence to cash handling and membership transaction protocols
- Support Managers on Duty with shift leadership and incident procedures
- Resolve complex member concerns with professionalism and empathy
- Support membership engagement and retention through relationship-building
- Model behaviors that foster belonging and guest satisfaction
- Enforce a culture of caring, trust, and respect aligned with YMCA values
- Serve as a champion of the Y's culture and voice
- Oversee day-to-day Welcome Center operations for consistent service
- Coordinate staffing schedules and coverage
- Create and maintain onboarding and training systems
- Conduct employee onboarding and training
- Provide ongoing coaching, feedback, and development support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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