Welcome Center Manager

The Eugene Family YMCA is a renowned nonprofit organization committed to strengthening community bonds through focused efforts in youth development, healthy living, and social responsibility. As a vital part of the global YMCA movement, the Eugene Family YMCA operates with a mission to foster inclusive environments where all individuals feel valued, supported, and empowered to achieve their fullest potential. This organization is known for its welcoming culture, genuine care, and determination to create positive social impact, serving a diverse population with programs and services that enhance well-being and community connectivity. Emphasizing values such as belonging, hope, nurturing, and authenticity, the Eugene Family YMCA strives to be a catalyst for community strength and growth. The institution is deeply committed to diversity, equity, and inclusion, actively promoting a culture where everyone can belong and become their best selves regardless of background or identity.

The role of Welcome Center Manager within the Member Experience department at the Eugene Family YMCA is an exciting full-time exempt position reporting directly to the Guest Services Director. This role is integral to the operational and cultural success of the YMCA Welcome Center, where the primary focus is to ensure exceptional guest interactions, member engagement, and overall operational excellence. The position demands strong leadership in supervising and developing the Welcome Center team, which includes Managers on Duty, Membership Representatives, and volunteers, to maintain the highest standards of YMCA hospitality and service. The Welcome Center Manager is tasked with overseeing staffing, scheduling, onboarding, training, coaching, and accountability systems that support a seamless and positive member experience daily.

Beyond routine management responsibilities, the Welcome Center Manager collaborates closely with the Guest Services Director to implement membership engagement strategies, uphold operational procedures, and foster an environment where both staff and members feel respected and connected. This role requires a strong commitment to maintaining a welcoming, genuine, hopeful, nurturing, and determined team culture aligned with the YMCA's foundational values. Additionally, the position includes hands-on operational duties such as serving as Manager on Duty when necessary, leading departmental meetings and trainings, supporting safety and emergency procedures, and ensuring the Welcome Center maintains a professional and hospitable appearance.

This role is ideal for a proactive leader with exceptional interpersonal skills who can handle complex member concerns thoughtfully and with empathy. Scheduling flexibility is necessary to accommodate a workweek of Tuesday through Saturday, with at least 40 hours per week and additional hours during special events or operational needs. The ability to manage multiple priorities, engage staff development initiatives, and uphold strong communication practices across YMCA departments is essential for success in this role. Working at the Eugene Family YMCA offers a chance to be part of a vibrant community-focused organization dedicated to making a meaningful difference in people’s lives through intentional and inclusive service excellence.