Weekend Receptionist (Saturday & Sunday 9am - 5pm)

The hiring establishment is a community-focused senior living facility dedicated to providing outstanding services, comfort, and engagement to senior residents. This facility emphasizes a welcoming and supportive environment where residents' needs, comfort, and enrichment activities are prioritized. The community integrates professional customer service with a compassionate approach to ensure that each resident and visitor feels respected and valued within the facility's premises. This senior living community operates with an emphasis on strong communication, organization, and responsiveness to maintain a safe and welcoming setting for residents and their families.

The role in focus is primarily geared towards front desk or reception duties within this senior living community. This position involves serving as the first point of contact for visitors, residents, and staff, ensuring effective communication and smooth operation of front desk activities. The individual in this role must possess extensive knowledge of the community's services, room rates and availability, and daily schedules including activities and any changes in scheduling. They should maintain awareness of current and local community events to provide accurate and helpful information to residents and visitors.

Key responsibilities include handling all incoming calls with proper telephone etiquette, accurately taking and relaying messages, and making visitors feel comfortable and welcomed by offering refreshments and assistance. This role also supports Life Enrichment activities for residents by providing necessary help during events. In addition, the position requires managing the receipt and distribution of packages while ensuring that the lobby and entrance areas are clean, tidy, and inviting. The individual must be prepared to respond appropriately to emergency situations and safety hazards, reinforcing the community’s commitment to resident safety.

The candidate should possess excellent customer service skills, a mature and cheerful personality, and a genuine desire to work with senior adults. The ability to solve problems, manage time effectively, and stay organized is critical to success in this role. This position also requires flexibility to work varied hours, including weekends and holidays as necessary to fulfill duties.

This role demands professional communication skills, exemplary telephone etiquette, and a dedication to fostering a supportive environment for seniors and their families. It is an ideal position for someone compassionate and organized who enjoys working in a people-centered environment. Employment type is typically full-time or part-time depending on community needs, with schedules accommodating weekend and holiday shifts. Salary is competitive within the senior living and hospitality service sector, reflecting the importance of quality interpersonal service and operational efficiency at the front desk.