Job Overview
Benefits
Equal opportunity employer
inclusive work environment
Job Description
Priority Management Group, LLC is a reputable organization committed to delivering exceptional care and support to patients and residents in healthcare facilities. As a company that truly values compassion and dedication, Priority Management Group fosters a team-oriented environment where employees are encouraged to contribute meaningfully to the well-being and recovery of those they serve. The company's mission centers around serving patients with a heartfelt commitment, making it a preferred employer in the healthcare and caregiving sector.
This opportunity is for the position of Front Desk Receptionist within Priority Management Group, LLC. The role is crucial as it directly impacts the first impression and ongoing satisfaction of residents and visitors. Front Desk Receptionists serve as the initial point of contact within the facility, embodying a friendly and energetic demeanor to welcome and orient new residents. Through effective communication and professional interpersonal skills, you will support residents by explaining facility services including telephone access, cable subscriptions, dietary preferences, laundry services, and available activities.
The receptionist will also handle inquiries and resolve customer requests, ensuring that residents' needs and concerns are met promptly and compassionately. Acting as a liaison between residents and various departments, this role fosters exceptional customer service standards that reflect the organization's values. In addition to direct resident interaction, clerical responsibilities such as managing mail, transcribing materials, recording appointments, and handling correspondence are essential components of the role. The receptionist will maintain resident directories and assist in the coordination of service for office equipment, ensuring smooth administrative operations.
Furthermore, the position demands readiness to respond efficiently in emergency situations by alerting appropriate individuals and agencies and making timely announcements via the public address system. Flexibility is an important trait, as various other duties may be assigned with or without prior notice, highlighting the dynamic nature of this position.
Candidates interested in this role should be enthusiastic about working in a healthcare setting, particularly within a nursing home environment, and possess strong organizational and communication skills. Priority Management Group, LLC values diversity and inclusion, welcoming applicants from all backgrounds. This is a fantastic opportunity to join a compassionate team dedicated to making a real difference in the lives of patients and residents. The work schedule and employment type may vary; prospective applicants are encouraged to inquire for specific details. Compensation is competitive and reflective of the experience and qualifications brought to the role.
This opportunity is for the position of Front Desk Receptionist within Priority Management Group, LLC. The role is crucial as it directly impacts the first impression and ongoing satisfaction of residents and visitors. Front Desk Receptionists serve as the initial point of contact within the facility, embodying a friendly and energetic demeanor to welcome and orient new residents. Through effective communication and professional interpersonal skills, you will support residents by explaining facility services including telephone access, cable subscriptions, dietary preferences, laundry services, and available activities.
The receptionist will also handle inquiries and resolve customer requests, ensuring that residents' needs and concerns are met promptly and compassionately. Acting as a liaison between residents and various departments, this role fosters exceptional customer service standards that reflect the organization's values. In addition to direct resident interaction, clerical responsibilities such as managing mail, transcribing materials, recording appointments, and handling correspondence are essential components of the role. The receptionist will maintain resident directories and assist in the coordination of service for office equipment, ensuring smooth administrative operations.
Furthermore, the position demands readiness to respond efficiently in emergency situations by alerting appropriate individuals and agencies and making timely announcements via the public address system. Flexibility is an important trait, as various other duties may be assigned with or without prior notice, highlighting the dynamic nature of this position.
Candidates interested in this role should be enthusiastic about working in a healthcare setting, particularly within a nursing home environment, and possess strong organizational and communication skills. Priority Management Group, LLC values diversity and inclusion, welcoming applicants from all backgrounds. This is a fantastic opportunity to join a compassionate team dedicated to making a real difference in the lives of patients and residents. The work schedule and employment type may vary; prospective applicants are encouraged to inquire for specific details. Compensation is competitive and reflective of the experience and qualifications brought to the role.
Job Requirements
- High school diploma or equivalency preferred
- one year’s work experience in a nursing home environment preferred
Job Qualifications
- High school diploma or equivalency preferred
- one year’s work experience in a nursing home environment preferred
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- serves as role model to foster superb customer service
- completes clerical work for administrative and facility personnel
- opens, delivers, and forwards mail
- transcribes materials
- records appointments and meetings for administrative staff
- files necessary documents
- answers telephone and directs caller to correct station
- refers to nursing home directory to ascertain station number of persons requested
- takes messages for staff members
- answers questions of callers according to nursing home policy
- answers routine correspondence
- alerts specified individuals and agencies in case of emergencies
- assembles material for reports and questionnaires
- announces notifications over public address system
- updates resident directory including resident’s names, room locations, and telephone extensions
- arranges for service of office equipment
- performs other duties, responsibilities and activities as assigned
Job Criteria
Experience
No experience required
Job Location
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