Weekend Concierge

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.25 - $18.25

Work Schedule

Weekend Shifts

Benefits

Medical

Dental

Vision

Paid Time Off

401k Retirement Plan

Life insurance

Team Member Assistance Program

Job Description

Distinctive Living is a well-established assisted living community dedicated to providing top-quality care and an enriching environment for seniors. Located at Twinbrook in Louisville, KY, Distinctive Living is committed to fostering a culture where team members feel valued, inspired, and supported in their personal and professional growth. As a certified Great Place to Work, the organization emphasizes respect, collaboration, and a genuine passion for helping both residents and employees thrive. The community prides itself on offering a warm, welcoming atmosphere that prioritizes the well-being and dignity of its residents, while also supporting the professional development of its staff. With a focus on excellence, Distinctive Living delivers comprehensive assisted living services designed to meet the unique needs of each individual resident, creating a home-like environment filled with compassion and respect.

We are currently seeking a part-time weekend Concierge to join our dynamic team at the Twinbrook Assisted Living Community. This role serves as the vital first point of contact for visitors, residents, families, and staff both over the phone and in person. The Concierge is responsible for delivering exemplary customer service with a friendly and professional demeanor, ensuring that every interaction creates a positive impression of the community. The position requires attentiveness to detail and creativity in managing the lobby experience, serving as the welcoming presence who guides and supports all who come through our doors.

As the face of the community, the Concierge will greet visitors warmly, address inquiries or concerns, and facilitate seamless communication between prospective residents and our sales, marketing, and business office teams. In addition to customer service, the role includes monitoring the entry area and lobby to maintain a clean, inviting environment and supporting various community activities. The Concierge will also assist with the sales and marketing efforts by managing inquiries, connecting prospective residents with appropriate team members, and assisting with tour facilitation. Administrative duties such as handling resident documentation and file maintenance require a conscientious approach to confidentiality and compliance with company policies.

This position offers the opportunity to be an integral part of a supportive and caring community, where your contributions directly enhance the living experience of our valued residents. If you are passionate about providing outstanding service, enjoy engaging with people, and want to work in a community-oriented, nurturing environment, Distinctive Living welcomes you to apply. Join us to become part of a team that is committed to making a tangible difference every day, while also benefiting from competitive part-time employment with opportunities for personal and professional growth.

Job Requirements

High school diploma or equivalent
six months of experience in a receptionist role or similar function
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
able to communicate verbally in person and over the phone

Job Qualifications

High school diploma or equivalent
six months of experience in a receptionist role or similar function
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
able to communicate verbally in person and over the phone

Job Duties

Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assist with residents who request assistance with mailing letters and packages
manage the lobby, monitor and ensure desk and lobby are clean and neat, create a comfortable, inviting area, assist the activity director and/or others as necessary in promoting activities with residents in the lobby
manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member, respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available, facilitate experiences/tours of community as needed, knowledgeable and assist in supporting the marketing standards of the community, assist with duties related to the Lead Management Program, assist with assembling marketing packets as needed
assist in processing new resident documentation, assist in maintenance of resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in activities
follow and communicate company policies and procedures
other duties may be assigned as necessary