Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
paid overtime
Professional Development
Employee assistance program
Job Description
The hiring establishment is FS Residential, a prominent property management company known for its commitment to excellence in residential community management. With a focus on delivering top-tier services to residents, FS Residential prides itself on fostering safe, welcoming, and well-maintained living environments. The company operates various residential properties, offering comprehensive management solutions that include security, maintenance, and customer service. FS Residential is recognized for its professional team that emphasizes safety, customer satisfaction, and operational efficiency, making it a preferred employer for those seeking stable and growth-oriented careers in property management.
This particular role is for a Security Concierge position, combining the responsibilities of providing exceptional customer service with ensuring the safety and security of residents and the property. The position is hourly with a compensation of $21.00 per hour, reflecting the value FS Residential places on skilled, attentive professionals. The Security Concierge serves as the first point of contact for residents, guests, and service providers. Responsibilities include greeting and checking individuals in and out, monitoring access control and emergency procedures, managing electronic security systems, and maintaining accurate logs and records. Additionally, the role entails walking and monitoring the premises to uphold safety standards, addressing resident complaints or issues with appropriate escalation, and assisting with administrative tasks like Microsoft Word and Excel document preparation.
This multifaceted position demands strong interpersonal skills, the ability to prioritize effectively, and a proactive approach to security and customer service. Candidates will find opportunities to develop skills across various areas including emergency response, information systems, property monitoring, and general office administration. The role requires physical capabilities such as standing, walking, occasional climbing, lifting 30 to 50 pounds, and the ability to respond to auditory and visual alarms swiftly. Flexible scheduling including weekends, extended hours, and potential overtime is part of the job, underlining the role's importance in maintaining continuous property security and resident satisfaction.
FS Residential also emphasizes inclusivity and accessibility by offering reasonable accommodations for individuals with disabilities. Their hiring process includes an Automated Employment Decision Tool (AEDT) to fairly assess candidate qualifications. This tool ensures objective evaluation based on relevant skills and competencies essential to the job. Overall, this opportunity is ideal for candidates who are dedicated to security, customer care, and operational support within a residential property setting. Joining FS Residential as a Security Concierge allows individuals to contribute to a safe and smoothly running living environment while engaging in varied and meaningful work activities in a supportive company culture.
This particular role is for a Security Concierge position, combining the responsibilities of providing exceptional customer service with ensuring the safety and security of residents and the property. The position is hourly with a compensation of $21.00 per hour, reflecting the value FS Residential places on skilled, attentive professionals. The Security Concierge serves as the first point of contact for residents, guests, and service providers. Responsibilities include greeting and checking individuals in and out, monitoring access control and emergency procedures, managing electronic security systems, and maintaining accurate logs and records. Additionally, the role entails walking and monitoring the premises to uphold safety standards, addressing resident complaints or issues with appropriate escalation, and assisting with administrative tasks like Microsoft Word and Excel document preparation.
This multifaceted position demands strong interpersonal skills, the ability to prioritize effectively, and a proactive approach to security and customer service. Candidates will find opportunities to develop skills across various areas including emergency response, information systems, property monitoring, and general office administration. The role requires physical capabilities such as standing, walking, occasional climbing, lifting 30 to 50 pounds, and the ability to respond to auditory and visual alarms swiftly. Flexible scheduling including weekends, extended hours, and potential overtime is part of the job, underlining the role's importance in maintaining continuous property security and resident satisfaction.
FS Residential also emphasizes inclusivity and accessibility by offering reasonable accommodations for individuals with disabilities. Their hiring process includes an Automated Employment Decision Tool (AEDT) to fairly assess candidate qualifications. This tool ensures objective evaluation based on relevant skills and competencies essential to the job. Overall, this opportunity is ideal for candidates who are dedicated to security, customer care, and operational support within a residential property setting. Joining FS Residential as a Security Concierge allows individuals to contribute to a safe and smoothly running living environment while engaging in varied and meaningful work activities in a supportive company culture.
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or security preferred
- ability to respond to emergency situations
- proficiency with Microsoft Word, Excel and Outlook
- strong communication skills
- physical ability to perform job duties including lifting 30 to 50 pounds
- ability to work flexible schedule including weekends and overtime
- valid authorization to work in the country
- willingness to walk and monitor building premises
- ability to complete required documentation accurately
Job Qualifications
- demonstrates excellent customer service, communication and time management skills
- basic knowledge of Microsoft applications especially Outlook, Word and Excel
- command of information system hardware/software preferred
- good written and verbal communication skills
- strong customer service and interpersonal skills
- ability to manage multiple priorities
- ability to quickly and easily navigate the property/building
- ability to detect auditory and/or visual emergency alarms
- able to work extended/flexible hours and weekends
- ability to lift 30 to 50 pounds
- able to stand, sit, walk and occasionally climb as required
- able to handle, finger, grasp and lift objects and packages
- capable of working at a personal computer and on the phone for extended periods
Job Duties
- provides exceptional customer service
- meets and greets residents
- checks guests and service providers in/out
- understands and reacts to emergency response and access control procedures
- monitors and operates electronic security control systems
- maintains accurate daily logs, records and forms
- assists with general concierge services and administrative clerical work including Word and Excel
- walks building premises for monitoring purposes
- monitors and controls access to the building
- resolves and follows up on complaints/issues escalating to supervisor if necessary
- helps maintain a safe and secure environment throughout the building/property
- completes all required forms accurately
- performs other duties as assigned by supervisor
Job Criteria
Experience
No experience required
Job Location
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