Wedding Cake Decorator / Baker

Rich's, also known as Rich Products Corporation, is a well-established family-owned food company with a rich history of dedication to inspiring possibilities within the food industry. With over 13,500 associates working across 100 locations worldwide and generating annual sales of $5.9 billion, Rich's is a global leader known for its expansive portfolio that serves homes, restaurants, bakeries, and various foodservice sectors such as retail, in-store bakery, deli, and prepared foods. The company is recognized not only for delivering high-quality products—from cakes, icings, pizza, appetizers, to specialty toppings—but also for providing insightful solutions that help food professionals stay competitive regardless of their size or market segment. Rich's commitment to family values and inclusiveness creates a supportive work environment, emphasizing fairness, diversity, and a strong sense of belonging among its associates.

Frost Artisan Bakery, a vibrant part of Rich's, is seeking a skilled and creative Wedding Cake Decorator/Baker to join their team in Buffalo, NY. This part-time position offers 20-25 hours per week and provides a competitive hourly wage ranging from $20.83 to $28.18, depending on experience and other qualifying factors. The ideal candidate is passionate about baking and cake artistry, with a flair for detailed, customized cake designs tailored for weddings and special events. This role not only involves hands-on baking and decoration but also requires substantial interaction with customers to ensure memorable experiences through personalized consultations and exceptional service.

The Wedding Cake Decorator/Baker will be responsible for producing and decorating cakes, cupcakes, cookies, and other baked goods to meet Frost Artisan Bakery's exceptional standards for quality, consistency, presentation, and taste. The work includes applying a variety of cake decorating techniques such as working with buttercream, fondant, gum paste, and edible decorations. This position contributes creative ideas toward monthly flavor innovations, seasonal offerings, and specialty menu enhancements, reflecting the bakery’s commitment to innovation and customer delight.

Customer service is a significant component of this role. The decorator is expected to provide friendly, professional, and accurate assistance during cake consultations, wedding inquiries, and special order processing, both in person and via phone. Building positive customer relationships and fostering a welcoming atmosphere in the bakery is essential.

In addition, the candidate will play a key role in wedding and event support, participating in cake preparation, setup, and deliveries, as well as helping to organize and represent Frost Artisan Bakery at community events, vendor markets, and promotional activities. Operational duties encompass following cash handling protocols, maintaining cleanliness and safety standards, assisting with inventory and ingredient preparation, and cooperating with the team to ensure smooth daily operations. The position also supports interactive customer events such as cookie and cupcake decorating classes and pop-up events.

Rich’s values creativity, attention to detail, and teamwork. The company encourages associates to bring their full selves to work and offers a variety of benefits including competitive compensation, health and financial benefits, paid time off, parental leave, family planning support, and flexible work policies. These benefits are part of Rich’s commitment to their associates' overall well-being and work-life integration. Rich’s also actively promotes a culture where all associates feel valued and respected, supporting their growth and success within the company. Joining Frost Artisan Bakery means becoming part of a family-oriented work environment where every associate is empowered to create, innovate, and thrive, contributing to the company’s legacy of excellence in the food industry.