Water Park Manager - Centennial Plaza

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

potential for bonuses

Retirement plan options

Professional development opportunities

flexible scheduling

Job Description

The Water Park Manager position is offered within a dynamic and lively recreational facility dedicated to providing guests with a premier water-based entertainment experience. This establishment is known for its commitment to safety, guest satisfaction, and operational excellence. Whether a visitor is seeking thrilling water attractions, relaxing leisure spaces, or memorable events, the water park delivers an environment where families and individuals can enjoy quality time together. As a key component of the hospitality and amusement industry, this water park invests in high safety standards, professional staff, and continuously improving its services to meet the evolving needs of its visitors. The manager plays a vital role in the overall success and sustainability of the park's operations.

The role of Water Park Manager centers on overseeing the daily activities of the park to ensure it runs smoothly while delivering an enjoyable and safe environment for all guests. The manager is charged with supervising an array of operational facets including water attraction functionality, guest services, staff management, and maintaining compliance with safety regulations. This position requires coordinating multiple departments, from maintenance and safety to marketing and guest services, aligning their efforts towards a seamless guest experience.

A major responsibility includes managing staff recruitment, training, and performance evaluation to maintain a competent and motivated workforce. Ensuring that team members are well-versed in emergency response procedures, customer service excellence, and operational protocols is essential. Budgeting and financial oversight also fall under this role, with expectations to manage expenses effectively and explore opportunities to increase revenue through strategic marketing and event coordination.

In addition, the Water Park Manager must ensure that all park facilities and equipment are in excellent working condition through regular maintenance oversight and collaboration with technical teams. Direct involvement in special events and seasonal programming is necessary to boost attendance and reinforce the park's position as a community favorite. This role demands strong leadership skills, effective communication, and an ability to handle multiple priorities in a fast-paced, outdoor setting, often during physically demanding conditions and varied weather.

The position is full-time and typically involves varying schedules, including weekends and holidays, especially during peak seasons. Compensation is competitive, with potential benefits such as health insurance, paid time off, and employee discounts enhancing the overall employment package. Ideal candidates should hold a bachelor's degree in hospitality management or a related field and possess certifications in CPR, First Aid, and Lifeguarding. A proven track record in water park or hospitality management, coupled with exemplary organizational and financial management skills, is highly desirable. This pivotal role blends operational management, people leadership, customer service, and financial stewardship to drive the success and safety of the water park.

Job Requirements

Ability to stand walk and work outdoors for extended periods
Ability to lift up to 25-50 pounds and assist with physical tasks when necessary
Ability to respond to emergencies including managing crowds and directing staff efficiently
Certification in CPR First Aid and Lifeguarding
Relevant certifications in water safety lifeguarding or emergency response may be required
Previous experience in a management or supervisory role within a water park recreation or hospitality setting
Bachelor's degree in hospitality management business administration or a related field preferred but not required

Job Qualifications

Bachelor's degree in hospitality management business administration or a related field preferred but not required
Previous experience in a management or supervisory role within a water park recreation or hospitality setting
Strong background in staff management customer service and operations
Strong leadership and organizational skills with the ability to manage multiple departments and staff
Excellent communication and interpersonal skills to interact with guests staff and upper management
In-depth knowledge of water park operations safety regulations and guest service standards
Financial management skills including budget preparation expense tracking and financial reporting
Problem-solving skills to address guest issues staff concerns and operational challenges

Job Duties

Oversee all aspects of park operations including water attractions guest services safety protocols and staff management
Develop and implement daily operations schedules ensuring adequate coverage of all areas of the park
Monitor and evaluate the effectiveness of park operations making adjustments as needed to ensure smooth operations
Ensure that all park facilities and attractions are properly maintained and cleaned
Supervise and manage a team of supervisors attendants and other staff
Conduct staff recruitment hiring and performance evaluations to build and maintain a high-performing team
Provide training and development programs to ensure staff are knowledgeable about safety procedures customer service and operational standards
Schedule staff and ensure proper staffing levels during peak hours and special events
Ensure compliance with safety regulations including local state and federal requirements
Conduct regular safety audits and inspections of park facilities rides and equipment to maintain high safety standards
Oversee emergency procedures staff training in emergency response and preparedness for accidents or incidents
Ensure staff maintain certification and are fully trained in CPR first aid and water safety protocols
Ensure guests receive excellent customer service throughout their visit addressing concerns or complaints promptly and professionally
Monitor guest experience including wait times cleanliness and overall park satisfaction
Implement guest feedback systems to collect insights and continuously improve the guest experience
Oversee the operation of guest services such as ticketing food concessions and rental services
Collaborate with the marketing team to develop and execute promotional campaigns events and special offers to attract visitors
Develop strategies to increase park attendance boost revenue and maintain strong seasonal operations
Monitor sales performance ticketing and revenue metrics and report on financial performance to upper management
Manage park budgets track expenses and ensure financial efficiency in operations
Coordinate with maintenance teams to ensure that all equipment water attractions and park amenities are in good working condition
Oversee the upkeep of facilities including restrooms food courts and other guest areas
Ensure that park landscaping signage and common areas are well-maintained and aesthetically appealing
Organize and oversee special events such as themed nights group bookings and seasonal celebrations
Ensure that events are well-executed including managing guest attendance staffing and operational logistics
Prepare and manage the annual operating budget for the water park including expenses related to staff maintenance marketing and supplies
Ensure cost-effectiveness in all aspects of park operations from staffing to purchasing supplies and equipment
Monitor and report on financial performance identifying areas to reduce costs or increase revenue