Warranty Coordinator

HomePro is a leading Texas-based company specializing in electrical contracting and smart home technology services tailored for residential builders and homeowners. Recognized for its commitment to quality, innovation, and customer satisfaction, HomePro strives to enhance the living experience by making homes safer, smarter, and more comfortable. The company is known for fostering a supportive and inclusive workplace where employees have opportunities to grow professionally while contributing to meaningful projects in the home services industry. HomePro embraces diversity and is proud to be an equal opportunity employer, dedicated to creating an environment where all team members feel valued and empowered.

The Warranty Coordinator role at HomePro is a critical position that ensures a seamless process in handling home warranty claims. This full-time role operates on a Monday through Friday schedule and offers a competitive hourly wage along with a comprehensive benefits package after 60 days, which includes medical, dental, vision, and life insurance. The role involves coordinating warranty service requests, acting as the primary liaison between homeowners, builders, service technicians, and internal departments. The Warranty Coordinator is responsible for managing warranty claims by receiving, reviewing, and accurately entering claims into management systems while verifying coverage and eligibility.

This position requires excellent communication skills to interact professionally and empathetically with customers and partners. Scheduling and dispatching technicians promptly to resolve warranty-related issues within company service standards are vital duties, as is generating detailed warranty reports for management. The role also encourages continuous improvement of warranty department processes and customer experience, reflecting HomePro's dedication to operational excellence and customer-centric service. Additionally, the Warranty Coordinator performs other administrative and coordination tasks as assigned by supervisors, contributing to the overall efficiency and success of the warranty department. This is a fantastic opportunity for someone with strong organizational abilities, problem-solving skills, and a passion for customer service to grow their career in a fast-paced, dynamic environment within the home technology and construction industry. HomePro values individuals who bring a positive attitude, adaptability, and a strong commitment to delivering outstanding customer experiences. Candidates should be prepared for occasional site visits, requiring a valid driver’s license and reliable transportation.