Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Employee assistance program
401K with employer matching
Paid Time Off
Paid holidays
Employee anniversary bonus
basic life insurance
Basic AD and D insurance
voluntary life insurance
Profit sharing
Job Description
BiRite Foodservice Distributors is a well-established, third-generation family-owned company renowned for offering complete foodservice solutions across the greater Bay Area and Sacramento. Since 1966, BiRite has earned a reputation for providing unsurpassed service combined with quality products, timely deliveries, and competitive pricing. Their commitment to excellence has solidified their position as the best foodservice partner in the Bay Area, serving a diverse range of clients that rely on dependable supply and professional service. BiRite emphasizes community connection, food integrity, and rigorous safety standards in all operations, which drive their continued success and loyal customer base.
The Warehouse Will-Call Agent role is a vital part of BiRite's operational efficiency and customer satisfaction strategy. This position is responsible for managing the entire process related to customer and sales representative pickups at the Will-Call area. The agent ensures all orders are accurately verified, properly staged, and clearly labeled in designated zones including Dry, Chill, and Freezer, following strict FIFO (First-In, First-Out) food safety practices. They collaborate closely with the Will-Call Office and warehouse teams to maintain a seamless flow and uphold BiRite's high standards of service, professionalism, and safety.
In addition to technical duties, the Warehouse Will-Call Agent serves as a front-line representative of BiRite, greeting customers, providing updates on wait times, and responding to inquiries with patience and professionalism. The role requires maintaining a clean, neat appearance by wearing provided BiRite uniforms and sustaining an organized and sanitary workspace. The agent must be capable of lifting and moving products up to 50 lbs, operate warehouse management systems like AS400, and ensure 100% order accuracy to prevent any errors.
The position operates in a fast-paced, active warehouse environment with varying temperature zones to handle perishable and non-perishable goods. Working hours are Monday through Friday from 7:00 AM to 3:30 PM, with pickups finalized before doors close at 3:30 PM. Emergency or after-hours pickups are strictly controlled by management to ensure operational security and compliance. The role offers an hourly wage ranging from $22.00 to $24.00 per hour, depending on experience.
BiRite Foodservice Distributors provides this full-time, nonexempt position based in Brisbane, CA, along with a competitive benefits package that includes health, dental, and vision insurance after a 60-day introductory period, a health savings account, employee assistance programs, a 401(k) plan with employer matching after six months, paid time off, and various other employee-friendly perks. BiRite is an Equal Opportunity Employer committed to fostering an inclusive and supportive work environment where every team member can thrive.
The Warehouse Will-Call Agent role is a vital part of BiRite's operational efficiency and customer satisfaction strategy. This position is responsible for managing the entire process related to customer and sales representative pickups at the Will-Call area. The agent ensures all orders are accurately verified, properly staged, and clearly labeled in designated zones including Dry, Chill, and Freezer, following strict FIFO (First-In, First-Out) food safety practices. They collaborate closely with the Will-Call Office and warehouse teams to maintain a seamless flow and uphold BiRite's high standards of service, professionalism, and safety.
In addition to technical duties, the Warehouse Will-Call Agent serves as a front-line representative of BiRite, greeting customers, providing updates on wait times, and responding to inquiries with patience and professionalism. The role requires maintaining a clean, neat appearance by wearing provided BiRite uniforms and sustaining an organized and sanitary workspace. The agent must be capable of lifting and moving products up to 50 lbs, operate warehouse management systems like AS400, and ensure 100% order accuracy to prevent any errors.
The position operates in a fast-paced, active warehouse environment with varying temperature zones to handle perishable and non-perishable goods. Working hours are Monday through Friday from 7:00 AM to 3:30 PM, with pickups finalized before doors close at 3:30 PM. Emergency or after-hours pickups are strictly controlled by management to ensure operational security and compliance. The role offers an hourly wage ranging from $22.00 to $24.00 per hour, depending on experience.
BiRite Foodservice Distributors provides this full-time, nonexempt position based in Brisbane, CA, along with a competitive benefits package that includes health, dental, and vision insurance after a 60-day introductory period, a health savings account, employee assistance programs, a 401(k) plan with employer matching after six months, paid time off, and various other employee-friendly perks. BiRite is an Equal Opportunity Employer committed to fostering an inclusive and supportive work environment where every team member can thrive.
Job Requirements
- High school diploma or equivalent
- Previous experience in warehouse or customer-facing roles preferred
- Ability to lift, push, and pull up to 50 lbs
- Strong communication and interpersonal skills
- Proficiency in basic computer and warehouse management systems
- Must wear provided BiRite uniform
- Availability to work Monday through Friday 7:00 AM to 3:30 PM
- Must be able to work in an active warehouse environment with temperature zones
- Must comply with company policies on safety and food handling
Job Qualifications
- High school diploma or equivalent
- Experience in a warehouse or foodservice environment preferred
- Strong customer service and communication skills
- Familiarity with warehouse management systems such as AS400
- Ability to handle and organize perishable and non-perishable products
- Knowledge of food safety and quality assurance standards
- Capable of lifting and moving up to 50 lbs
- Attention to detail with a focus on 100% order accuracy
- Professional appearance and teamwork orientation
Job Duties
- Greet and offer assistance to customers, sales representatives, and employees at the Will-Call entrance
- Provide communication and updates including estimated wait times
- Respond professionally to questions or concerns
- Wear and maintain clean and professional BiRite uniforms
- Confirm order details such as customer name, items, quantities, and pickup time
- Verify payment terms and coordinate with Will Call office
- Utilize warehouse management systems to validate orders
- Prioritize and pick orders accurately and efficiently
- Follow FIFO food safety practices
- Label and stage orders in designated areas
- Lift and move products up to 50 lbs
- Notify manager immediately if issues arise
- Store perishables in temperature-controlled areas
- Maintain temperatures and documentation
- Adhere to food safety standards
- Organize orders by pickup schedule
- Verify customer ID and order upon pickup
- Collect payment and provide receipts
- Update order status and file paperwork
- Return unused or incorrect products
- Sanitize work area regularly
- Maintain cleanliness and organization of Will Call area
- Coordinate with management for after-hours pickups
- Communicate clearly and respectfully with customers throughout the process
Job Criteria
Experience
No experience required
Job Location
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