Job Overview
Compensation
Hourly
Range $17.00 - $22.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Positive work environment
Job Description
First Hawaiian Bank is a leading financial institution in Hawaii with a strong commitment to providing exceptional service and fostering a welcoming environment for both its customers and employees. Established with a rich history in banking, the company has grown its presence and reputation through consistent dedication to community engagement and customer satisfaction. The Banker’s Club is an exclusive dining venue within the bank, designed to provide a premium experience for members and guests, emphasizing luxury and impeccable service standards. As part of its commitment to excellence, First Hawaiian Bank continually seeks talented individuals who share the same dedication to quality service and teamwork.\n\nThe role of Waithelp at the Banker’s Club is essential in delivering a high-quality dining experience tailored to an elite clientele. This position requires a customer-focused and team-oriented individual who is proficient in providing attentive, accurate, and professional dining support. The Waithelp will work within a fast-paced, high-volume environment to ensure that every member or guest has a seamless and enjoyable experience. The individual will be responsible for order service and maintaining clean and organized workstations, supporting both front and back-of-house operations. The role plays a crucial part in upholding the club’s reputation for exceptional service, requiring multitasking capabilities, strong communication skills, and a positive attitude geared towards continual learning and adaptation.\n\nThe employment type for this role is full-time, with working hours scheduled from Monday to Friday, 6:30 AM to 3:00 PM, though hours may vary depending on operational needs. Compensation for this position ranges between $17.00 and $22.50 per hour, commensurate with experience. The ideal candidate will have a minimum of a high school diploma or GED equivalent, with at least two years of relevant experience in waithelp, server assistant roles, or similar responsibilities. Preference is given to individuals with experience in upscale dining, hotel, or executive dining environments. Additionally, candidates with post-secondary education or certifications in hospitality, food service, culinary arts, or hotel/restaurant management are highly regarded.\n\nThis opportunity is perfect for individuals who thrive in a dynamic setting and seek to build positive guest relationships while providing professional service. The Waithelp must exhibit strong verbal communication skills and a collaborative spirit to effectively support both team members and guests. Flexibility is key as shifts may require varying hours, including potential evening, weekend, and holiday work. Physical demands include the ability to stand and walk for extended periods and handle lifting supplies up to 50 pounds. Overall, the position offers a rewarding experience for candidates looking to advance their career within a prestigious banking institution’s hospitality division while honing their skills in guest service and teamwork.
Job Requirements
- high school diploma or GED
- minimum 2 years experience in waithelp or related roles
- preferred 3+ years in upscale dining or executive dining settings
- ability to communicate clearly and professionally
- positive attitude and adaptability
- ability to multitask and prioritize
- strong time management skills
- teamwork-oriented
- reliable and punctual
- able to handle sensitive information discreetly
- physical ability to stand and walk for long periods and lift up to 50 pounds
- flexibility to work varying shifts including evenings, weekends, and holidays
Job Qualifications
- high school diploma or GED
- minimum 2 years experience in waithelp or server assistant roles
- preferred 3+ years experience in high-end dining, hotel, or executive dining environments
- preferred post-secondary coursework or certification in hospitality, food service, culinary arts or hotel/restaurant management
- strong verbal communication skills
- demonstrated ability to deliver professional guest service
- positive attitude and willingness to learn
- strong teamwork skills
- reliable and punctual
- ability to handle sensitive information with discretion
- physical ability to stand and walk for extended periods and lift up to 50 pounds
Job Duties
- deliver high-quality service to members and guests of the Banker’s Club
- provide attentive, accurate, and professional dining support
- take and deliver food and drink orders promptly and accurately
- maintain clean and organized work areas
- support front-of-house and back-of-house operations
- assist in setting up and breaking down dining areas
- collaborate with team members to ensure seamless dining experiences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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