Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.75 - $15.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Meal Allowances

Job Description

Schilo's is a renowned restaurant known for its welcoming atmosphere and dedication to delivering exceptional food and beverage experiences to its patrons. As a long-established establishment, Schilo's prides itself on upholding high-quality service standards, bringing both a rich culinary tradition and a contemporary dining experience to its guests. The restaurant’s commitment to excellence is reflected in every interaction, from the ambiance to the attention to detail provided by its staff. Schilo's is dedicated to creating a positive, professional, and enjoyable work environment, ensuring that employees feel valued and supported as they contribute to the overall guest experience.

The role of Wait Staff at Schilo's is essential to maintaining the restaurant’s reputation for outstanding service. This position involves delivering food and beverage services to customers efficiently and accurately, while creating a friendly, courteous, and professional atmosphere. As a member of the team, the Wait Staff plays a crucial role in upholding the restaurant’s quality standards and service excellence. Daily responsibilities include setting up the dining area, presenting menus, taking orders with precision, and delivering food and beverages promptly. Additionally, the role involves fostering positive guest interactions by providing knowledgeable recommendations and responding to customer needs attentively.

Wait Staff are expected to work collaboratively with kitchen and serving teams to ensure smooth operations and a positive dining experience for guests. The role requires strong interpersonal skills to effectively communicate and cooperate with fellow staff members, ensuring that all tasks are completed efficiently by the end of every shift. This position is ideal for individuals who are passionate about hospitality, attentive to detail, and committed to delivering the highest level of customer service in a dynamic restaurant environment. Dress code adherence and punctuality are also critical components of the role, as they contribute to the overall presentation and consistency of the restaurant’s service.

Job Requirements

  • Complete any reasonable job-related tasks as directed by lead staff, floor manager, and general manager
  • Always maintain the highest standards of service and hospitality
  • Function as a part of a team that benefits the Schilo's Team
  • Ensure all tasks are completed by the end of the shift
  • Arrive dressed and ready to set up for breakfast and lunch guests
  • Report for duty in accordance with the roster and standards of appearance as outlined in the employee handbook
  • Serve patrons with food and beverages in a positive and friendly manner
  • Provide information to assist with food and beverage selections
  • Present ordered choices promptly and efficiently
  • Maintain dining ambiance with an enthusiastic attitude
  • Upsell when appropriate
  • Arrange table settings
  • Always keep tables clean and tidy
  • Deliver checks and collect payments
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules and regulations and customer service guidelines

Job Qualifications

  • 1-2 years of experience as a restaurant server
  • High school diploma
  • Must have food handlers and TABC certification
  • Proven experience in developing constructive working and interpersonal relationships with colleagues and customers
  • 1-2 years of experience with ordering information systems
  • Strong critical thinking and problem-solving skills
  • Team player with good time-management skills
  • Excellent interpersonal and communication skills
  • Active listening abilities
  • Good physical condition
  • Customer-centric approach
  • Clear and effective speech
  • Ability to lift and balance between 10 to 30 lbs
  • Unwavering attention to detail and adherence to restaurant standards

Job Duties

  • Complete any reasonable job-related tasks as directed by lead staff, floor manager, and general manager
  • Always maintain the highest standards of service and hospitality
  • Function as a part of a team that benefits the Schilo's Team
  • Ensure all tasks are completed by the end of the shift
  • Serve patrons with food and beverages in a positive and friendly manner
  • Provide information to assist with food and beverage selections
  • Present ordered choices promptly and efficiently

Job Criteria

Experience

Mid Level (3-7 years)


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