Volunteer Services Coordinator II

The Community Food Bank (CFB) is a dedicated nonprofit organization focused on combating hunger and building sustainable solutions for food insecurity in the community. With a strong commitment to dignity, integrity, collaboration, and impact, the organization tirelessly works to feed the hungry today while striving to build a healthy, hunger-free tomorrow. CFB operates a wide range of programs, including food distribution events, volunteer engagement initiatives, and community partnerships, all aimed at alleviating hunger and supporting individuals and families in need. The organization is recognized for fostering a workplace culture that values fairness, responsibility, trustworthiness, teamwork, and inclusion, making it an equal opportunity employer.

The Volunteer Services Coordinator II plays a pivotal leadership role within the Volunteer Services Team at Community Food Bank. This experienced position is responsible for leading volunteer recruitment, orientation, placement, recognition, and management of the volunteer database. The role is critical in ensuring efficient and meaningful volunteer experiences that support the organization's diverse programs and events, including high-volume mobile distributions. As a lead coordinator, this position independently manages volunteer engagement processes, conducts orientation sessions and tours, and acts as a primary liaison with department supervisors to guarantee smooth group volunteer activities.

This role also involves mentoring interns and office volunteers, providing coaching and informal guidance to enhance team effectiveness. The Volunteer Services Coordinator II helps maintain robust volunteer recognition efforts, developing acknowledgment practices and organizing activities such as card signings and gift distributions. Operational responsibilities include handling complex volunteer scheduling across multiple departments, managing volunteer inquiries with professionalism, and ensuring compliance with program requirements, particularly for CSV volunteer programs.

Data management is another key aspect of the position. The coordinator is tasked with maintaining, auditing, and updating volunteer database records to ensure accuracy and confidentiality, troubleshooting database issues, training users, and generating reports that inform decision-making and program development. Additionally, this role provides advanced administrative support and takes part in special projects like planning volunteer events and enhancing volunteer engagement strategies.

Occasional evening and weekend hours are required to support special events and business needs, reflecting the dynamic nature of the volunteer program and community events. The ideal candidate will demonstrate advanced communication skills, a strong understanding of volunteer program coordination, scheduling logistics, and compliance standards, as well as the capability to independently manage complex workflows and high-volume environments. This position requires a valid Arizona Driver's License and ability to travel to various CFB locations.

Through this role, the Volunteer Services Coordinator II directly contributes to fulfilling CFB's mission by building an engaged, well-supported volunteer community that helps maximize the impact of the organization's work to combat hunger and build resilience within the community.