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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.70 - $20.02
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Flex Spending Account
Student loan forgiveness program
Life insurance
Job Description
The NEW Zoo & Adventure Park, located in Green Bay, Wisconsin, is a well-established zoological park committed to providing educational, recreational, and conservation experiences to the community. The zoo prides itself on fostering a deep connection between visitors and wildlife through its engaging exhibits, interactive programs, and special events. As part of its mission, the NEW Zoo aims to inspire environmental stewardship and support conservation efforts both locally and globally. It maintains high standards, such as accreditation by the Association of Zoos & Aquariums (AZA), reflecting its dedication to quality and professionalism in zoological operations and community engagement.
The ... Show More
The ... Show More
Job Requirements
- Two-year degree in business and management studies, human resource management, social work, youth and community work, or related field
- One year of related experience preferred
- Knowledge of volunteer management principles and evaluation techniques
- Valid Wisconsin Driver's License with access to reliable transportation
- Ability to work indoors and outdoors with exposure to weather conditions
- Strong communication and interpersonal skills
- Ability to work flexible hours for special events and programs
- Commitment to serving as a goodwill ambassador for the zoo
Job Qualifications
- Two-year degree in business and management studies, human resource management, social work, youth and community work, or related field
- One year of related experience in volunteer program preferred
- Knowledge of volunteer management principles and evaluation techniques
- Knowledge of membership programs and key performance indicators
- Proficiency in Microsoft Office software
- Effective oral and written communication skills
- Ability to establish and maintain effective working relationships
- Ability to work cohesively within a team environment
- Ability to work flexible schedules including evenings and weekends
Job Duties
- Assist with recruiting, training, and evaluating volunteers for zoo events and daily operations
- Manage online volunteer sign-up sheets and update training materials
- Maintain volunteer department policies, procedures, and records to comply with AZA accreditation standards
- Perform background checks, conduct interviews, and process volunteer recruitment paperwork
- Assist with recruitment and coordination of internship programs
- Conduct volunteer orientations and trainings
- Maintain up-to-date volunteer database and records
- Serve as liaison between volunteers and zoo staff
- Maintain communication with volunteers through social media, telephone, email, and face-to-face
- Represent the zoo at off-site volunteer recruitment and engagement opportunities
- Coordinate volunteer meetings and corporate group projects
- Edit and publish volunteer reports and prepare marketing materials
- Develop and execute annual membership plans focused on retention and growth
- Process membership purchases and renewals
- Maintain membership database and records
- Collaborate with marketing and education departments on branding and messaging
- Assist schools and group visits with check-in, deposits, and payments
- Provide customer service to guests, members, and volunteers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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