Volunteer & Membership Coordinator - NEW Zoo

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.70 - $20.02

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee assistance program

Flex Spending Account

Student loan forgiveness program

Life insurance

Job Description

The NEW Zoo & Adventure Park, located in Green Bay, Wisconsin, is a well-established zoological park committed to providing educational, recreational, and conservation experiences to the community. The zoo prides itself on fostering a deep connection between visitors and wildlife through its engaging exhibits, interactive programs, and special events. As part of its mission, the NEW Zoo aims to inspire environmental stewardship and support conservation efforts both locally and globally. It maintains high standards, such as accreditation by the Association of Zoos & Aquariums (AZA), reflecting its dedication to quality and professionalism in zoological operations and community engagement.

The Zoo Volunteer and Membership Coordinator position is a crucial full-time role within the zoo’s Education and Volunteer Programs Department. This role offers a competitive hourly wage ranging from $18.70 to $20.02 and is designed for a proactive, organized individual passionate about volunteer management and member engagement. Reporting to the Education & Volunteer Programs Manager, the Coordinator is tasked with overseeing the zoo’s volunteer program and membership services. This includes managing volunteer recruitment, training, evaluation, and retention to strengthen both public and private initiatives. The position also involves strategic planning of membership programs focused on growth and retention, utilizing performance indicators and key metrics to ensure program success.

The Coordinator acts as the primary liaison between zoo staff, volunteers, and members, facilitating communication and fostering a positive community environment. Duties extend to managing volunteer data, coordinating volunteer-related events, and conducting member communication across diverse channels including mail, email, phone, and social media. The role requires a balance of administrative proficiency and people skills to enhance the guest experience and support the zoo’s operational needs. Additionally, the Coordinator works collaboratively with various departments such as marketing and education to execute integrated strategies that cross-promote volunteerism and membership.

Being an ambassador for the NEW Zoo & Adventure Park, the Coordinator must exhibit excellent customer service skills, the ability to work indoors and outdoors under varying weather conditions, and flexibility to attend to special events outside normal hours. The position also offers an engaging environment where one can contribute to wildlife conservation and community education while developing a career in nonprofit volunteer coordination and membership management. Comprehensive benefits and supports, including healthcare, dental, vision, and various insurance plans, accompany this position, making it an appealing opportunity for qualified candidates seeking to make a meaningful impact within a dynamic zoo setting.

Job Requirements

Two-year degree in business and management studies, human resource management, social work, youth and community work, or related field
One year of related experience preferred
Knowledge of volunteer management principles and evaluation techniques
Valid Wisconsin Driver's License with access to reliable transportation
Ability to work indoors and outdoors with exposure to weather conditions
Strong communication and interpersonal skills
Ability to work flexible hours for special events and programs
Commitment to serving as a goodwill ambassador for the zoo

Job Qualifications

Two-year degree in business and management studies, human resource management, social work, youth and community work, or related field
One year of related experience in volunteer program preferred
Knowledge of volunteer management principles and evaluation techniques
Knowledge of membership programs and key performance indicators
Proficiency in Microsoft Office software
Effective oral and written communication skills
Ability to establish and maintain effective working relationships
Ability to work cohesively within a team environment
Ability to work flexible schedules including evenings and weekends

Job Duties

Assist with recruiting, training, and evaluating volunteers for zoo events and daily operations
Manage online volunteer sign-up sheets and update training materials
Maintain volunteer department policies, procedures, and records to comply with AZA accreditation standards
Perform background checks, conduct interviews, and process volunteer recruitment paperwork
Assist with recruitment and coordination of internship programs
Conduct volunteer orientations and trainings
Maintain up-to-date volunteer database and records
Serve as liaison between volunteers and zoo staff
Maintain communication with volunteers through social media, telephone, email, and face-to-face
Represent the zoo at off-site volunteer recruitment and engagement opportunities
Coordinate volunteer meetings and corporate group projects
Edit and publish volunteer reports and prepare marketing materials
Develop and execute annual membership plans focused on retention and growth
Process membership purchases and renewals
Maintain membership database and records
Collaborate with marketing and education departments on branding and messaging
Assist schools and group visits with check-in, deposits, and payments
Provide customer service to guests, members, and volunteers