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voco Orange County Airport - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Orange County Hotel, nestled in the scenic South Coast Metro area just a mile from John Wayne Airport, offers guests a tranquil lakeside retreat distinguished by its serene environment and polished professionalism. This property features guest rooms boasting lake views, mini-refrigerators, and functional workspaces to ensure guest comfort and convenience. Beyond the rooms, the hotel offers a variety of amenities including a business center, outdoor swimming pool, fitness center, and picturesque jogging paths along Hutton Centre Lake, catering to both leisure and business travelers. The presence of an 1,848-square-foot ballroom makes it an attractive venue for meetings and events, further... Show More

Job Requirements

  • high school diploma or equivalent
  • prior experience in hotel front desk or customer service roles preferred
  • basic computer skills including familiarity with hotel software
  • strong interpersonal and communication skills
  • ability to work flexible hours including weekends and holidays
  • capacity to handle stressful situations gracefully
  • attention to detail and organizational skills

Job Qualifications

  • high school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • excellent communication skills
  • strong problem-solving abilities
  • ability to multitask effectively

Job Duties

  • greet guests with a warm and professional demeanor
  • manage check-in and check-out processes efficiently
  • handle guest inquiries and requests promptly
  • coordinate with other hotel departments to ensure seamless service
  • manage reservations and update booking systems
  • process financial transactions accurately
  • resolve guest issues and complaints with tact and speed

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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