VOCO Fiorello - Front Desk Agent

Voco Fiorello - LaGuardia East, an IHG Hotel, is a premier hospitality establishment located near LaGuardia Airport and the vibrant downtown Flushing area. This property offers guests convenient access to notable venues such as Citi Field, Billie Jean King Tennis Center, Forest Hills Stadium, and UBS Arena, as well as shopping at College Point. Designed with sustainability in mind, the hotel features EV charging stations in a secured parking lot and provides a complimentary LaGuardia Airport shuttle service, enhancing the convenience and eco-friendliness of guests' stays. Inside the hotel, guests enjoy a lively entertainment complex that includes three restaurants, karaoke, and an indoor playground, making it a dynamic destination for families, business travelers, and leisure guests alike. The rooftop restaurant and bar present an exclusive experience with breathtaking city views, perfect for breakfast, casual drinks, or small bites. Pet-friendly accommodations and spacious rooms further contribute to a welcoming environment, ensuring every guest feels at home during their visit.

The Front Desk Agent role at voco Fiorello - LaGuardia East is vital to creating exceptional guest experiences. As the first point of contact, the Front Desk Agent embodies the spirit of warmth and professionalism that defines the hotel. This full-time position is suited for individuals who excel in customer service, multitasking, and problem-solving within a fast-paced environment. The role involves managing reservations, facilitating check-ins and check-outs, and handling guest requests with efficiency and care. Front Desk Agents serve not only as greeters but also as coordinators who ensure the front desk operates seamlessly. This position requires excellent communication skills, the ability to remain composed under pressure, and a friendly demeanor to make every interaction memorable. In addition to guest interaction, the Front Desk Agent works closely with internal teams to maintain a smooth workflow, contributing to the overall success of the hotel.

Offering competitive benefits after an initial waiting period, the position includes access to medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. The hotel also offers daily pay options and various employee development opportunities such as online training courses and leadership development programs, making it an excellent place for personal and professional growth. Joining voco Fiorello - LaGuardia East means becoming part of a collaborative and supportive team culture focused on continuous improvement and delivering unforgettable experiences. The company values diversity and fosters a people-first approach, ensuring that employees have the tools and environment they need to succeed and feel a sense of belonging. If you have a passion for hospitality and a commitment to creating exceptional guest interactions, this role is an exciting opportunity to grow within a reputable global brand managing over 800 hotels worldwide.