
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
AD and D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
voco Fiorello - LaGuardia East, IHG Hotel, is a vibrant, dynamic hospitality establishment situated near LaGuardia Airport and downtown Flushing, offering guests unparalleled access to major attractions such as Citi Field, Billie Jean King Tennis Center, Forest Hills Stadium, and UBS Arena. This sustainable hotel stands out with modern amenities including EV charging stations, a secured parking lot, and a complimentary shuttle service to LaGuardia Airport, adding convenience and eco-conscious options for travelers. Featuring three on-site restaurants, a karaoke venue, and an indoor playground, the hotel creates an enjoyable and family-friendly atmosphere for guests and visitors alike. The rooms provide spacious comfort and stunning city views, making every stay memorable. As a pet-friendly destination and home to the only rooftop bar in College Point, voco Fiorello balances leisure, entertainment, and comfort seamlessly.
At voco Fiorello - LaGuardia East, we are committed to building a workplace culture that fosters collaboration, support, and daily recognition of achievements. Our team-oriented environment emphasizes collective success—thinking as "we" rather than "I." This positive atmosphere is bolstered by daily Stand-up Meetings where wins are celebrated and opportunities for improvement are discussed, ensuring our service remains exceptional. As part of a global company managing over 800 hotels, we are proud to maintain a diverse workforce and prioritize our people-first approach. Our employees enjoy exceptional benefits including hotel discounts, extensive discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. This dedication to employee growth and satisfaction makes voco Fiorello an excellent place to advance your career in hospitality.
The Assistant General Manager position at voco Fiorello - LaGuardia East is an integral leadership role designed for a confident, solution-oriented individual who thrives in a fast-paced environment. As the right hand to the General Manager, this overtime-eligible managerial role requires overseeing multiple departments and ensuring smooth operations in the General Manager’s absence. Responsibilities include driving revenue growth, managing costs, enhancing team performance, and maintaining high-quality standards to ensure every guest experience is outstanding. Effective communication skills and a solid ability to handle financial data are vital components of this role. The Assistant General Manager will also play a pivotal role in recruiting, training, and developing staff to foster a motivated and skilled team dedicated to exemplary service. The position demands a leader who can remain calm under pressure, solve problems proactively, and embody the hotel’s hospitality values with a service-focused attitude. If you are passionate about leading a team to success and creating memorable guest experiences, this is your chance to join a thriving hotel that values innovation, teamwork, and exceptional service.
At voco Fiorello - LaGuardia East, we are committed to building a workplace culture that fosters collaboration, support, and daily recognition of achievements. Our team-oriented environment emphasizes collective success—thinking as "we" rather than "I." This positive atmosphere is bolstered by daily Stand-up Meetings where wins are celebrated and opportunities for improvement are discussed, ensuring our service remains exceptional. As part of a global company managing over 800 hotels, we are proud to maintain a diverse workforce and prioritize our people-first approach. Our employees enjoy exceptional benefits including hotel discounts, extensive discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. This dedication to employee growth and satisfaction makes voco Fiorello an excellent place to advance your career in hospitality.
The Assistant General Manager position at voco Fiorello - LaGuardia East is an integral leadership role designed for a confident, solution-oriented individual who thrives in a fast-paced environment. As the right hand to the General Manager, this overtime-eligible managerial role requires overseeing multiple departments and ensuring smooth operations in the General Manager’s absence. Responsibilities include driving revenue growth, managing costs, enhancing team performance, and maintaining high-quality standards to ensure every guest experience is outstanding. Effective communication skills and a solid ability to handle financial data are vital components of this role. The Assistant General Manager will also play a pivotal role in recruiting, training, and developing staff to foster a motivated and skilled team dedicated to exemplary service. The position demands a leader who can remain calm under pressure, solve problems proactively, and embody the hotel’s hospitality values with a service-focused attitude. If you are passionate about leading a team to success and creating memorable guest experiences, this is your chance to join a thriving hotel that values innovation, teamwork, and exceptional service.
Job Requirements
- Minimum high school diploma or equivalent
- At least five years of experience in hotel operations with supervisory responsibilities
- Ability to remain calm and objective under pressure
- Current or willingness to obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications
- Availability to work overtime as this is an overtime eligible manager position
- Strong organizational and multitasking skills
- Legal eligibility to work in the job location
Job Qualifications
- At least five years of progressive hotel experience in rooms or food and beverage
- Supervisory experience in a hotel or related setting
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal abilities
- Proficiency with Windows Operating Systems and management software
- Ability to lead and motivate diverse teams
- Experience with budgeting and financial management
- Commitment to upholding high standards of hospitality service
Job Duties
- Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager
- Proactively identify and resolve challenges to ensure smooth hotel operations
- Recruit, hire, and train Guest Services staff and support ongoing employee development
- Maintain clear and effective communication with colleagues and guests
- Handle financial data and support operational decision-making
- Utilize Windows Operating Systems for management tasks and reporting
- Ensure professional appearance and grooming standards are upheld
- Provide exceptional customer service with a friendly, hospitality-focused approach
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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