Visitor

Everett, WA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $24.75

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

team environment

Training and Development

Employee Discounts

flexible schedule

Holiday pay

Job Description

The Company is a prominent and dynamic attraction located in Mukilteo, Washington, dedicated to delivering exceptional visitor experiences at the Future of Flight facility and Everett Factory sites. Known for its engaging aviation-related displays and interactive STEM activities, it serves as an educational and entertaining destination for all ages. This establishment prides itself on promoting a welcoming environment that fosters a love for aviation, robotics, and drone technology, combining learning with hands-on, immersive experiences. Operating Thursday through Monday with schedules that include weekends and holidays, the company is committed to providing thorough and memorable tours and presentations that inspire and educate visitors about aerospace innovation and technology.

The Tour Guide (Visitor Relations) role is vital to delivering the high-quality customer service and brand representation that visitors expect. This full-time position involves working between 32 to 40 hours per week with shifts starting early in the morning and extending until the evening, including weekends and holidays. The Tour Guide serves as both an ambassador and a storyteller, responsible for memorizing and presenting detailed scripted content about the Everett Factory Tour, Backstage Pass, and other tours and interactive exhibits. In addition to leading tours, Tour Guides also support a variety of visitor services such as ticketing, lobby operations, and facilitating interactive STEM activities like robotics and drone experiences.

This role demands a passionate individual with excellent communication skills and an engaging presence who can handle large groups and studios with up to 200 attendees. The Tour Guide must be capable of delivering accurate, clear, and enthusiastic presentations while adapting to updated scripts and new content materials. Coordinating with team members, the role includes optimizing tour scheduling and ensuring smooth, safe visitor interactions throughout the facility. Safety awareness and emergency response readiness are key components of the position, as guides are responsible for addressing safety concerns and assisting in guest evacuations if necessary.

The ideal candidate enjoys working in a dynamic and team-oriented environment, providing exceptional visitor engagement and support. They are committed to continuous learning and active participation in ongoing training and meetings. This position is perfect for someone eager to share their passion for aviation and technology, who thrives in a customer-facing role, and is flexible with their schedule to meet the needs of the attraction’s operations. Future of Flight provides opportunities for career growth in a unique environment that combines education, entertainment, and technology. The role offers a chance to be part of a team dedicated to innovation and inspiring the next generation of visitors about the world of flight and aerospace technology.

Job Requirements

Strong customer service and communication skills
Ability to memorize and deliver scripted content
Capability to engage and manage groups of varying sizes
Flexibility to work weekends, holidays and varied shift times
Physical stamina to stand and walk for extended periods
Reliable and punctual attendance
Ability to handle emergency procedures and prioritize safety
Team collaboration skills
Willingness to learn and adapt to updated materials and company news

Job Qualifications

1 or more years' related work experience in a role which required strong customer service and communication skills
Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
Experience working in a team environment
Proven reliability, punctuality and regular attendance
Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
Must be able to work in standing or walking positions for up to six (6) hours per shift
Six months' experience giving public tours and/or public speaking preferred
Six months' experience with technology related to events, exhibits, or POS preferred
Proficient with Microsoft Office tools preferred

Job Duties

Engages customers enthusiastically
supports all aspects of visitor experience to enhance brand and products
Actively creates exceptional experiences for a diverse audience
Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public
Memorizes and delivers extensive scripted material and approved messaging to guests
Actively incorporates script updates and new content as required
Practices continuous learning with supplemental material and Company news
Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites
Learns gallery and exhibit content and actively engages with visitors to share information accurately
Facilitates interactive experiences with general public, groups and event guests
Proactively addresses and/or reports safety issues or concerns
Assists with evacuating guests during emergencies and implements safety training practices as needed
Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
Other duties as assigned