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Visitor Management Concierge (Healthcare Front Desk) - Baylor, Scott & White Dallas (Patient Access or Hospital Registration Experience Required)
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $19.00 - $19.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider specializing in parking management and transportation services across various sectors, including healthcare, hospitality, and corporate environments. With a strong commitment to customer service and operational excellence, Towne Park partners with renowned establishments such as Baylor Scott and White Health to ensure efficient and secure access management. Their focus on safety, innovation, and exceptional guest experiences has positioned them as a trusted name in the industry, continuously striving to enhance visitor management solutions tailored to the needs of their clients.
The Visitor Management Concierge role at Towne Park presents a vital opportunity ... Show More
The Visitor Management Concierge role at Towne Park presents a vital opportunity ... Show More
Job Requirements
- Must be at least 18 years of age
- Pass a criminal background and drug screen
- Obtain immunizations and medical tests as required by Baylor Scott and White
- Related customer service experience and/or training or equivalent combination of education and experience
- Ability to work varying shifts including nights, weekends, and holidays
- Ability to work in inclement weather conditions
- Ability to exert up to 50 pounds of force occasionally
- Ability to stand or sit for extended periods
- Ability to perform basic computer duties
- Must comply with HIPAA and PHI confidentiality standards
Job Qualifications
- High school diploma or general education degree (GED) preferred
- Must be at least 18 years of age
- Ability to read and write standard English language
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Ability to remain calm and composed under pressure
- Knowledge of principles and processes for providing customer and personal services
- Basic computer skills and general typing ability
- Ability to de-escalate and remain calm in stressful situations
- Attention to detail and consistent adherence to safety protocols
Job Duties
- Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital
- Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
- Monitor screening equipment provided by Baylor and follow respective workflows
- Promptly report anything suspicious to Public Safety for further evaluation and response
- Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
- Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures
- Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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