Visitor Experience Coordinator

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,700.00 - $83,300.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Life insurance

Vision Insurance

Disability insurance

401(k)

Employee stock purchase plan

Paid Time Off

Tuition Reimbursement

Discounts on Stanley Black & Decker tools

Job Description

Stanley Black & Decker is a globally recognized leader in the tools and outdoor equipment industry, known for its rich history dating back to 1843 and a robust portfolio of more than 60 brands, including renowned names like DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER. With approximately 43,500 employees worldwide, this company combines visionary innovation with a commitment to sustainability and social responsibility. Its state-of-the-art facilities and Industry 4.0 initiatives underscore its dedication to modernizing manufacturing and delivering products that offer exceptional quality and value. Stanley Black & Decker fosters a diverse and inclusive work environment where employees can thrive personally and professionally, accessing cutting-edge learning resources and career development opportunities. The company's purpose-driven culture emphasizes giving back to communities and advancing positive change globally through volunteerism and sustainable business practices.

The role of Visitor Experience Coordinator is based onsite at the Stanley Black & Decker Tools and Outdoor headquarters in Towson, Maryland, specifically within the Experience & Innovation Center (XIC). This position is instrumental in creating and maintaining exceptional visitor experiences, serving as the first point of contact for guests entering this innovative venue. The Coordinator is responsible for ensuring a warm, professional, and seamless environment that reflects the company's hospitality standards. Duties include managing the reception area, supporting event coordination such as check-ins and catering setup, maintaining hospitality stations, and keeping facility and office areas organized and guest-ready. The role demands a service-oriented professional adept at multitasking in a dynamic setting, with strong organizational and communication skills.

In addition to daily operational responsibilities, the Visitor Experience Coordinator manages inventory replenishment of hospitality and office supplies, coordinates with vendors, and supports administrative tasks including calendar management, travel arrangements, expense reports, and handling mail and deliveries. Physical stamina is required to stand and move throughout the workspace and handle materials weighing up to 25 pounds.

This position offers a competitive salary range of $51,700 to $83,300 annually, complemented by a comprehensive benefits package featuring medical, dental, life, vision, disability coverage, 401(k) plans, employee stock purchase opportunities, paid time off, tuition reimbursement, and discounts on company tools and partner programs. Employees benefit from a culture that encourages growth, learning, and fostering a sense of belonging in a workplace that values mutual respect and diverse perspectives. Joining Stanley Black & Decker means becoming part of an innovative, tech-driven global team dedicated to crafting tools and technologies that empower makers, doers, and everyday heroes around the world, while continually driving forward the company's legacy of excellence and sustainability.

Job Requirements

Associate or bachelor’s degree preferred
1-2+ years of relevant hospitality or customer service experience
Strong communication and organizational skills
Ability to multitask and work in fast-paced environments
Capability to stand and walk for long periods
Ability to lift and move up to 25 pounds
Proficiency in Microsoft Office Suite

Job Qualifications

Associate or bachelor’s degree in hospitality, event planning, business or related field preferred
1-2+ years of experience in hospitality, concierge services or customer experience within a corporate or high-touch environment
Impeccable customer service values and a professional, welcoming demeanor
Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency
Strong verbal, written and interpersonal communication skills
Attention to detail and commitment to maintaining high standards of presentation, service and confidentiality
Ability to stand and walk for extended periods throughout the workday as needed
Ability to lift, carry and move materials or boxes weighing around 25 pounds
Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

Job Duties

Ensure day-of experience by preparing the reception area, coordinating materials, managing the check-in process and assisting with catering setup, refreshment stations and post-event reset
Support overall facility readiness by ensuring office spaces, common areas and experience environments are organized, stocked and show ready
Maintain hospitality stations including coffee bars, beverage and snack areas, kitchen spaces and shared environments, ensuring consistent readiness, cleanliness and presentation standards
Own inventory and replenishment of hospitality, office and facility supplies, including coordination with vendors, monitoring of product quality and expiration, and upkeep of storage and supply areas
Maintain office and facility environments including office storage areas, supply cabinets and shared operational resources
Provide administrative and operational support, calendars, travels, expense reports, maintenance tickets, including incoming and outgoing mail and deliveries