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Job Overview
Compensation
Hourly
Range $16.36 - $23.72
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The City of Grapevine is renowned for its vibrant tourism industry, showcasing a rich blend of historical landmarks, cultural arts, shopping, dining, and entertainment venues. Serving as a bustling hub in the greater Dallas-Fort Worth area, Grapevine offers visitors an array of experiences ranging from festivals and museums to galleries and specialty events. The Visitor Information Center is a key touchpoint within the city’s tourism ecosystem. It plays a pivotal role in enhancing visitor engagement by providing comprehensive information about Grapevine's diverse attractions and services. The city aims to create memorable experiences for all visitors, encouraging them to explore the... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or tourism preferred
- Excellent communication skills
- Proficiency with computers and CRM software
- Ability to handle multiple tasks efficiently
- Strong organizational skills
- Availability to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or tourism preferred
- Strong communication and interpersonal skills
- Knowledge of local geography and Grapevine tourism assets
- Proficiency in using computers and CRM software
- Ability to multitask and manage time effectively
- Detail-oriented with good organizational skills
- Friendly and approachable demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Possesses full knowledge of all Grapevine’s accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events
- Provides attention to visitor needs, maintains current tourism product knowledge and clearly communicates to visitors
- Provides visitors with resources and materials to enhance the visitor experience
- Distributes information in-person, on the telephone and computer
- Provides information to all guests in a caring, professional and knowledgeable manner
- Maintains the brochure inventory of local and area attractions
- Logs visitor request activity in CRM software
- Communicates information clearly about Grapevine’s tourism product such as attractions, hotels, restaurants, wine tasting rooms, shopping, entertainment centers, historic sites, galleries and special events
- Records visitor counts, logs and reports to supervisor
- Provides assistance with special projects such as data entry, online research, phone coverage and other duties as assigned
- Monitors digital event signage content and Tower security camera screens
- Assists with quality control and accuracy checks of CVB Website
- Answers all guests’ questions and concerns
- Assists with directions, maps and literature needs
- Screens visitors and baggage
- Logs, checks baggage, stores and maintains the baggage storage area
- Maintains guest ready appearance of the Visitor Center, workspace and immediate public area at all times
- Sells Grapevine branded souvenirs and attraction tickets
- Performs related duties as directed
- Regular and timely attendance required
- Interacts professionally and respectfully with public and coworkers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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