VIP Relations Manager

Renaissance Honolulu is a uniquely located hotel in the heart of Honolulu, offering guests the perfect balance of urban convenience and stunning island beauty with breathtaking ocean views. Positioned right in the center of the city, guests have immediate access to Honolulu's vibrant culture, dining, shopping, and entertainment options, while still being surrounded by serene natural beauty. As part of the Crescent Hotels & Resorts family, Renaissance Honolulu benefits from a commitment to exceptional guest experiences, supported by a team of hospitality professionals who are passionate about their work and dedicated to delivering memorable stays. Crescent Hotels & Resorts prides itself on fostering a workplace where associates are valued as the true stars of the operation, encouraging authenticity, celebrating diversity, and supporting employees’ career growth through a variety of programs including health and wellness initiatives, comprehensive learning and development opportunities, and attractive travel discounts.

The role on offer is a dynamic position designed for an experienced hospitality professional who will serve as the primary point of contact for condo owners within the property. This position demands a high level of professionalism, excellent communication skills, and strong organizational abilities to manage owner inquiries, concerns, and service requests efficiently. The successful candidate will coordinate between owners, property management, and hotel operations to ensure seamless day-to-day condo management. Administrative responsibilities will include managing accounts, billing, reporting, and ensuring compliance with all governing documents. Additionally, the role involves organizing owner meetings and events to maintain community engagement and facilitate clear communication. Collaboration is key, as this role requires working closely with operations, maintenance, and finance teams to resolve issues, enhance the quality of services, and increase owner satisfaction and retention.

This is a full-time position offering a highly competitive salary range of $72,000 to $75,000 per year, complemented by an exceptional benefits package for eligible associates and their families. Benefits include a 401K matching program, discounts at Crescent-managed properties across North America, and Marriott brand properties worldwide, supporting both the professional and personal life of associates. Renaissance Honolulu emphasizes flexibility, encouraging work-life balance alongside a supportive and inclusive culture that values equity, diversity, and inclusion. The employer is an equal opportunity entity committed to open dialogue and the promotion of a diverse workforce. This role is ideal for individuals with a minimum of 2 to 3 years of hotel operations experience, proficient in hotel management software, and capable of handling supervisory responsibilities in a fast-paced front office environment. Strong leadership skills, problem-solving abilities, and customer service excellence are paramount. If you are looking to shine bright in your hospitality career and be part of a team that truly cares, Renaissance Honolulu invites you to embark on this exciting journey where you belong, are cared for, and encouraged to excel.