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Job Overview
Employment Type
Temporary
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k Retirement Plan
Job Description
FIFA26 is the organizing committee responsible for hosting the FIFA World Cup 26™, the first-ever edition of the tournament to feature 48 teams and to be co-hosted by three nations: Canada, Mexico, and the United States. This groundbreaking event is set to redefine excellence in the world of sports, offering unparalleled opportunities for engagement among fans, players, and stakeholders across North America and globally. FIFA26 aims to create an extraordinary sporting spectacle that reflects the passion, diversity, and spirit of football worldwide. As part of the preparations, FIFA26 is assembling a dedicated workforce passionate about delivering a top-tier, unforgettable experience... Show More
Job Requirements
- Bachelor's or master's degree in sport management business hospitality or event management
- 5+ years guest operations and event services experience including project management
- extensive knowledge of stadium operations and guest services methodologies
- experience managing V/VIP hospitality programs at major sporting events
- fluency in English
- proficiency in MS Office and planning software tools
Job Qualifications
- Bachelor's or master's degree in sport management business hospitality or event management
- postgraduate education focusing on international organizations or sport management preferred but not required
- guest experience and hospitality management
- 5+ years guest operations and event services with project management experience
- extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services
- extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events
- fluent in English
- Spanish and/or French proficiency is a plus
- proficient in MS Office (Excel Word PowerPoint Outlook Teams Visio & Project) and planning software and online collaboration tools
Job Duties
- Lead the on-site execution of the VIP lounge guest experience including branding entertainment staffing and decor
- Ensure the delivery of exceptional world-class hospitality service to all guests
- Monitor hospitality suppliers to ensure quality budget compliance and risk management
- Address and escalate queries related to stadium infrastructure and technical aspects of guest areas
- Manage VIK sponsor needs and ensure implementation aligns with agreed plans
- Support world-class training programs focused on delivering exceptional customer service
- Participate in planning meetings provide updates and prepare documents to support guest experience initiatives
- Fill in the required reports and escalate necessary issues to the central team
- Ensure successful knowledge sharing and post-event debriefing for Guest Operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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