VIP Lounge Manager, Match Day Only

FIFA26 is the organizing committee responsible for hosting the FIFA World Cup 26™, the first-ever edition of the tournament to feature 48 teams and to be co-hosted by three nations: Canada, Mexico, and the United States. This groundbreaking event is set to redefine excellence in the world of sports, offering unparalleled opportunities for engagement among fans, players, and stakeholders across North America and globally. FIFA26 aims to create an extraordinary sporting spectacle that reflects the passion, diversity, and spirit of football worldwide. As part of the preparations, FIFA26 is assembling a dedicated workforce passionate about delivering a top-tier, unforgettable experience during the tournament.

The role of VIP Lounge Manager is a pivotal position within the FIFA26 Guest Operations team. Reporting to the Guest Operations Stadium Manager, the manager will work closely with the Hospitality, Guest Relations, and Venue Management teams among others to ensure the seamless delivery of key V/VIP operations at the assigned stadium in Philadelphia. This fixed term contract position focuses exclusively on match days and demands leadership in coordinating an exceptional VIP lounge experience. Responsibilities cover a wide scope including overseeing branding, entertainment, staffing, and décor within the VIP lounge to guarantee that guests receive world-class hospitality service.

This role carries significant organizational importance, requiring the manager to monitor hospitality suppliers, ensuring adherence to quality standards, budget compliance, and risk management. Handling queries related to stadium infrastructure and addressing the specific needs of Very Important Guests (VIK) sponsors are part of the core responsibilities. The VIP Lounge Manager will also support training programs directed at enhancing the overall customer service experience and participate actively in planning meetings, preparing necessary reports, and contributing to post-event knowledge sharing and debriefings.

Ideal candidates will possess strong leadership qualities, critical decision-making skills, and a commitment to inclusivity and innovation, embodying values that align with the expansive, collaborative nature of FIFA's vision. The position requires a comprehensive understanding of stadium operations, guest services, and event management, supplemented by experience managing V/VIP hospitality programs at major sporting events.

This opportunity offers candidates the chance to play a direct role in one of the most prestigious sports events globally, contributing to an iconic tournament that brings together millions around a shared love of football. Being part of FIFA26 means joining a diverse and dynamic team dedicated to excellence and the creation of lasting memories for fans and participants alike. The role is based onsite in Philadelphia, providing a frontline experience in stadium guest operations during each match day event throughout the tournament.