VIP Lounge Manager, Match Day Only

FIFA26 is at the forefront of delivering one of the most anticipated global sporting events in history, the FIFA World Cup 26™. This landmark tournament will be the first to feature 48 teams and will be uniquely hosted across three nations: Canada, Mexico, and the United States. As a prestigious international sports organization, FIFA26 not only fosters unparalleled competition but also creates unforgettable experiences that unite millions of fans and players worldwide. With a strong commitment to innovation, inclusivity, and operational excellence, FIFA26 epitomizes the spirit of global unity and sporting excellence through this new expanded format, redefining the standards for fan engagement and event delivery across North America and beyond.

At FIFA26, the VIP Lounge Manager position is a pivotal match day role designed for those passionate about exceptional guest experiences and world-class hospitality during the FIFA World Cup 26™. This is a fixed-term contract position based onsite in San Francisco, where the incumbent will be actively engaged only on match days, supplemented by a select number of pre-tournament training sessions. Reporting directly to the Guest Operations Stadium Manager, the VIP Lounge Manager will be instrumental in coordinating high-level V/VIP operations in collaboration with departments such as Hospitality, Guest Relations, Venue Management, and other critical functions to ensure seamless delivery of all aspects relating to the VIP lounge environment.

The VIP Lounge Manager’s responsibilities encompass overseeing the entire guest experience within the VIP lounge. This includes ensuring the branding, entertainment, staffing, and décor meet FIFA26’s world-class standards. The position demands vigilance to maintain exceptional hospitality service quality, scrutiny of hospitality suppliers to guarantee adherence to budgetary constraints and risk protocols, and prompt escalation of any guest infrastructure or technical issues. Additionally, the manager is charged with supervising VIK sponsor requirements and ensuring all operations align with agreed sponsorship plans. This role also involves supporting specialized training programs aimed at delivering extraordinary customer service standards. Through active participation in planning meetings, status updates, document preparation and comprehensive reporting, the VIP Lounge Manager will contribute significantly to the successful implementation of guest experience initiatives and operational debriefs post-event. FIFA26 values key attributes such as accountability, decisive leadership, inclusivity, initiative, innovation, and a strategic vision to foster excellence and teamwork within high-pressure environments.

The pay for this role is set at $40 per hour in accordance with California's Equal Pay and Opportunity Act, reflecting consideration of the candidate's education, experience, and qualifications. Among the competitive benefits offered are medical, dental, vision, and disability insurance, life insurance, and participation in a 401k retirement plan, highlighting FIFA26's dedication to supporting its workforce. Working onsite in an iconic city, the successful candidate will join a high-performing team committed to delivering an extraordinary event that captures the imagination of the global football community and leaves a lasting legacy. This role offers an unparalleled opportunity to be a game changer in sports event management and guest operations, directly contributing to the vibrancy and success of the FIFA World Cup 26™ experience.