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Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $40.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k Retirement Plan
Job Description
FIFA26 is at the forefront of organizing one of the most anticipated sporting events in the world, the FIFA World Cup 26™. This remarkable tournament stands out as the first to host 48 teams and will be conducted across three countries: Canada, Mexico, and the United States. With this new structure, FIFA26 is setting a new benchmark in the world of sports, aimed at increasing participation and engagement for fans and players alike throughout North America and beyond. This initiative represents an extraordinary occasion to be part of a transformative global experience that unites diverse cultures and celebrates the spirit... Show More
Job Requirements
- Bachelor's or master's degree in sport management, business, hospitality or event management
- 5+ years guest operations and event services experience
- extensive knowledge of stadium operations and guest hospitality
- experience managing VIP hospitality programs at major sporting events
- fluent in English
- proficiency in MS Office and planning software
- ability to work onsite in Los Angeles
- availability on match days and selected training sessions
- strong leadership and decision-making skills
- excellent communication and organizational abilities
Job Qualifications
- Bachelor's or master's degree in sport management, business, hospitality or event management
- postgraduate education focusing on international organizations or sport management preferred but not required
- guest experience and hospitality management
- 5+ years guest operations and event services with project management experience
- extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services
- extensive experience of managing end-to-end VIP hospitality programs at major sporting events
- fluent in English
- Spanish and/or French proficiency is a plus
- proficient in MS Office including Excel, Word, PowerPoint, Outlook, Teams, Visio and Project and planning software and online collaboration tools
Job Duties
- Lead the on-site execution of the VIP lounge guest experience including branding, entertainment, staffing, and decor
- ensure the delivery of exceptional, world-class hospitality service to all guests
- monitor hospitality suppliers to ensure quality, budget compliance, and risk management
- address and escalate queries related to stadium infrastructure and technical aspects of guest areas
- manage VIK sponsor needs and ensure implementation aligns with agreed plans
- support world-class training programs focused on delivering exceptional customer service
- participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives
- fill in the required reports and escalate necessary issues to the central team
- ensure successful knowledge sharing and post-event debriefing for Guest Operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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