VIP Lounge Manager, Match Day Only

FIFA26 is the organizing committee behind the FIFA World Cup 26™, an unprecedented event that brings together the world in celebration of the greatest sporting event on the planet. This tournament will be historic for featuring 48 teams for the first time and being co-hosted by three North American countries: Canada, Mexico, and the United States. This new format elevates the tournament's excellence and opens up exciting opportunities for increased engagement and participation from fans and players alike across the continent and worldwide. With a vision to unite nations through sport, FIFA26 is dedicated to delivering a seamless, world-class, and unforgettable event experience that will be remembered for generations.

The VIP Lounge Manager role is a critical position within the FIFA26 Guest Operations team. Reporting to the Guest Operations Stadium Manager, the successful candidate will be responsible for overseeing the delivery of premium hospitality services within the VIP lounge at one of the tournament’s stadium venues, specifically in Atlanta. This is a fixed term contract role requiring onsite presence during match days.

The VIP Lounge Manager will play a key leadership role in managing the complete guest experience for V and VIP guests, including ensuring all aspects of branding, entertainment, staff coordination, and decor meet the highest standards of excellence. They will work collaboratively with multiple departments such as Hospitality, Guest Relations, and Venue Management to guarantee a flawless operation and exceptional service delivery. Managing relationships with hospitality suppliers to ensure quality, adherence to budget, and risk mitigation will be essential to the success of this role.

Critical to this role is the ability to address guest inquiries concerning stadium infrastructure and technical elements, supporting the implementation of VIK sponsor requirements, and ensuring that all operational activities align with strategic plans. The manager will also actively participate in the execution of world-class training programs and be responsible for preparing reports, escalating key issues, and facilitating knowledge sharing and post-event debriefs to enhance future event quality.

The role demands a leader who embodies accountability, swift decision-making, inclusivity, initiative, innovation, and vision. The candidate needs to demonstrate a strong commitment to personal responsibility, leadership capability to motivate and delegate within a team, and foresight to understand the wider organizational impact of their decisions.

Candidates should have a strong academic background with a Bachelor’s or Master's degree in Sport Management, Business, Hospitality, or Event Management, with preference for those who have postgraduate education focusing on international organizations or sport management. A minimum of 5 years of experience in guest operations and event services, including project management skills, is required. Extensive expertise in stadium and guest operations, particularly with VIP hospitality at major sporting events, is essential.

Proficiency in English is mandatory, and knowledge of Spanish and/or French is considered an asset. Additionally, candidates must be proficient in MS Office applications and various planning software and online collaboration tools. FIFA26 provides a competitive benefits package that includes medical, dental, vision, disability, and life insurance, as well as a 401k retirement plan, making it a comprehensive offer for prospective employees aiming to contribute to and grow with one of the most prestigious sporting events in the world.