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Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k Retirement Plan
Job Description
FIFA26 is the organizing committee behind the FIFA World Cup 26™, an unprecedented event that brings together the world in celebration of the greatest sporting event on the planet. This tournament will be historic for featuring 48 teams for the first time and being co-hosted by three North American countries: Canada, Mexico, and the United States. This new format elevates the tournament's excellence and opens up exciting opportunities for increased engagement and participation from fans and players alike across the continent and worldwide. With a vision to unite nations through sport, FIFA26 is dedicated to delivering a seamless, world-class, and... Show More
Job Requirements
- Bachelor's or master's degree in sport management business hospitality or event management
- 5+ years guest operations and event services with project management experience
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services
- Extensive experience of managing end-to-end V and VIP hospitality programs at major sporting events
- Fluent in English
- Proficient in MS Office including Excel Word PowerPoint Outlook Teams Visio and Project and planning software and online collaboration tools
Job Qualifications
- Bachelor's or master's degree in sport management business hospitality or event management
- Postgraduate education focusing on international organizations or sport management preferred but not required
- Guest experience and hospitality management
- 5+ years guest operations and event services with project management experience
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services
- Extensive experience of managing end-to-end V and VIP hospitality programs at major sporting events
- Fluent in English
- Spanish and/or French proficiency is a plus
- Proficient in MS Office including Excel Word PowerPoint Outlook Teams Visio and Project and planning software and online collaboration tools
Job Duties
- Lead the on-site execution of the VIP lounge guest experience including branding entertainment staffing and decor
- Ensure the delivery of exceptional world-class hospitality service to all guests
- Monitor hospitality suppliers to ensure quality budget compliance and risk management
- Address and escalate queries related to stadium infrastructure and technical aspects of guest areas
- Manage VIK sponsor needs and ensure implementation aligns with agreed plans
- Support world-class training programs focused on delivering exceptional customer service
- Participate in planning meetings provide updates and prepare documents to support guest experience initiatives
- Fill in the required reports and escalate necessary issues to the central team
- Ensure successful knowledge sharing and post-event debriefing for Guest Operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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