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Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Ticket discounts
Relocation assistance
Job Description
FIFA World Cup 26 (FWC 26) represents a historic milestone in the world of sports, as it will be the first tournament to feature 48 teams and be co-hosted by three countries: Canada, Mexico, and the United States. This expansion aims to elevate the excitement and global participation in the event, further cementing the FIFA World Cup as the most celebrated sporting spectacle. The organizing body behind FWC 26 is committed to excellence, innovation, inclusivity, and a seamless experience for fans, players, and all stakeholders involved. This ambitious vision demands a highly skilled and dedicated workforce that can plan and... Show More
Job Requirements
- Bachelor’s degree in a relevant field
- minimum 5 years experience in guest-related service environment
- strong background in luxury hotel services management
- ability to manage high-profile clients and coordinate with hotel management
- experience in invoice monitoring and account reconciliation
- skilled in issue resolution and operational planning
- willingness to work outside core hours
- fluent in English
- proficient in MS Office and planning software
- onsite work in New York/New Jersey
- fixed term contract
Job Qualifications
- Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship)
- postgraduate education focusing on international organizations or sport management preferred but not required
- 5 years experience in planning and leading in a guest-related service environment
- strong background in managing high-end or luxury hotel services, ensuring VIP and VVIP guest experiences meet premium standards
- proven ability to manage high-profile clients, coordinate with hotel management, and ensure seamless guest experiences
- experience in monitoring invoices, reconciling accounts, and ensuring contract compliance with hotel services
- ability to liaise with FIFA functional areas, hotel staff, and other key stakeholders to implement service levels and operational plans
- skilled in on-the-spot issue resolution, ensuring smooth operations under pressure
- understanding of tournament operations and large-scale accommodation management
- fluent in English
- Spanish and/or French proficiency is a plus
- proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Job Duties
- Consolidate requirements from all FIFA Functional Areas at the VIP Hotel
- provide a centralized overview to hotel management and FIFA HQ
- oversee the activation of all FIFA-reserved services at the VIP Hotel
- coordinate the hotel briefing before the first arrivals
- participate in daily meetings with hotel staff and FIFA functional areas to review arrivals, room allocations, no-shows, and FIFA Club updates
- manage and verify rooming lists, ensuring accurate room assignments per FIFA service levels
- conduct pre-checks of VVIP suites to ensure correct room setup and collateral placement
- ensure a seamless check-in process, briefing reception staff on FIFA service levels, and preparing room keys for VVIP guests
- coordinate and supervise all logistical operations, including storage and deliveries
- centralize and oversee the booking schedule for meeting room requirements across all functional areas
- ensure daily readiness of meeting rooms and F&B services
- manage the relationship with the hotel during the implementation of the FIFA Club
- provide daily reporting and participate in meetings with FIFA HQ
- address and resolve on-site issues with hotel staff and FIFA Functional Areas
- monitor hotel invoices and verify account accuracy daily
- conduct daily checks of guest charges to be settled at check-out
- reconcile final invoices with actualized room usage, ensuring credits and complimentary rooms are applied
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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