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Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee Discounts
Job Description
FWC2026 is a historic and groundbreaking event set to host the FIFA World Cup 26 featuring 48 teams across three host nations: Canada, Mexico, and the United States. This unprecedented format promises to transform the tournament landscape by increasing participation, fan engagement, and creating once-in-a-lifetime experiences for players and attendees alike. As a celebration of sport and unity, the organization is committed to excellence, innovation, and creating a world-class operational environment for all stakeholders. The event brings together a complex network of operational teams, including accommodation, hospitality, event management, and logistics, all working collaboratively to ensure flawless execution on a... Show More
Job Requirements
- Bachelor’s degree in a relevant field
- minimum 5 years experience in hotel service management or similar roles
- proven ability to manage luxury or VIP guest services
- strong communication skills in English
- willingness to work outside core working hours including online workshops accommodating different time zones
- ability to coordinate with multiple stakeholders including FIFA functional areas and hotel staff
- experience with invoice monitoring and account reconciliation
- excellent problem-solving and decision-making skills
- proven leadership and teamwork capabilities
- proficiency with MS Office and planning tools
- fluency in English, Spanish or French language skills preferred but not required
Job Qualifications
- Bachelor’s degree in a relevant field such as business administration, management, leadership or entrepreneurship
- postgraduate education focusing on international organizations or sport management preferred but not required
- 5 years experience in planning and leading in a guest-related service environment
- strong background in managing high-end or luxury hotel services ensuring VIP and VVIP guest experiences meet premium standards
- proven ability to manage high-profile clients, coordinate with hotel management and ensure seamless guest experiences
- experience in monitoring invoices, reconciling accounts and ensuring contract compliance with hotel services
- ability to liaise with FIFA functional areas, hotel staff and other key stakeholders to implement service levels and operational plans
- skilled in on-the-spot issue resolution ensuring smooth operations under pressure
- understanding of tournament operations and large-scale accommodation management
- fluent in English, Spanish and/or French proficiency is a plus
- proficient in MS Office including Excel, Word, PowerPoint, Visio and Project and planning software and online collaboration tools
Job Duties
- Consolidate requirements from all FIFA functional areas at the VIP Hotel
- provide a centralized overview to hotel management and FIFA HQ
- oversee the activation of all FIFA-reserved services at the VIP Hotel
- coordinate the hotel briefing before the first arrivals
- participate in daily meetings with hotel staff and FIFA functional areas to review arrivals, room allocations, no-shows, and FIFA Club updates
- manage and verify rooming lists, ensuring accurate room assignments per FIFA service levels
- conduct pre-checks of VVIP suites to ensure correct room setup and collateral placement
- ensure a seamless check-in process, briefing reception staff on FIFA service levels, and preparing room keys for VVIP guests
- coordinate and supervise all logistical operations, including storage and deliveries
- centralize and oversee the booking schedule for meeting room requirements across all functional areas
- ensure daily readiness of meeting rooms and food and beverage services
- manage the relationship with the hotel during the implementation of the FIFA Club
- provide daily reporting and participate in meetings with FIFA HQ
- address and resolve on-site issues with hotel staff and FIFA functional areas
- monitor hotel invoices and verify account accuracy daily
- conduct daily checks of guest charges to be settled at check-out
- reconcile final invoices with actualized room usage, ensuring credits and complimentary rooms are applied
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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