Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee Discounts
Job Description
FWC2026 is a historic and groundbreaking event set to host the FIFA World Cup 26 featuring 48 teams across three host nations: Canada, Mexico, and the United States. This unprecedented format promises to transform the tournament landscape by increasing participation, fan engagement, and creating once-in-a-lifetime experiences for players and attendees alike. As a celebration of sport and unity, the organization is committed to excellence, innovation, and creating a world-class operational environment for all stakeholders. The event brings together a complex network of operational teams, including accommodation, hospitality, event management, and logistics, all working collaboratively to ensure flawless execution on a scale never seen before.
The Manager VIP Hotel role is a critical leadership position within the FIFA World Cup 26 Accommodation team, reporting directly to the Senior Manager VIP/Venue Hotels. Based in Dallas, this role demands on-site presence and the ability to work a flexible schedule to meet the dynamic needs of the tournament. The successful candidate will be responsible for coordinating the VIP Hotel's entire operational scope, including the activation of reserved FIFA services, guest accommodations, meeting spaces, and logistics management. This role requires close collaboration with various FIFA Functional Areas and hotel staff to uphold premium service standards and ensure an exceptional experience for VVIP guests, including players, officials, and dignitaries.
In this leadership capacity, the Manager VIP Hotel will consolidate requirements from all FIFA functional departments at the VIP Hotel, providing centralized oversight and reporting to hotel management and FIFA headquarters. Duties include coordinating hotel briefings, managing room assignments to FIFA service levels, and verifying guest billing and invoicing with impeccable accuracy. Daily meetings with hotel teams and FIFA stakeholders will be crucial to review arrivals, update rooming lists, and quickly resolve any on-site issues that arise.
The role demands strong problem-solving skills, decision-making under pressure, and a commitment to inclusivity, innovation, and leadership as detailed in the FIFA World Cup 26 Skills Framework. This framework emphasizes accountability, taking initiative, fostering teamwork, and demonstrating vision in anticipating operational needs and impacts. The ideal candidate will have a strong background in luxury or high-end hotel service management, with proven experience overseeing VIP guest experiences and managing critical client relationships.
Given the scale and prestige of the FIFA World Cup 26, candidates must bring a professional attitude, excellent communication skills in English (additional languages such as Spanish or French are advantageous), and proficiency with planning and collaboration technology such as MS Office Suite and project management tools. Education requirements include a Bachelor’s degree in business administration, management, leadership, or related fields, with postgraduate education in international organizations or sport management considered a plus but not mandatory.
Working at FIFA26 offers a unique opportunity to be part of a world-renowned event that celebrates diversity, equality, and excellence. The fixed-term contract position based in Dallas provides a supportive and inclusive workplace for those passionate about event management and hospitality leadership at the highest level. This role is ideal for driven professionals looking to influence one of the most significant sporting events on the global calendar and leave a lasting legacy of outstanding service and operational success.
The Manager VIP Hotel role is a critical leadership position within the FIFA World Cup 26 Accommodation team, reporting directly to the Senior Manager VIP/Venue Hotels. Based in Dallas, this role demands on-site presence and the ability to work a flexible schedule to meet the dynamic needs of the tournament. The successful candidate will be responsible for coordinating the VIP Hotel's entire operational scope, including the activation of reserved FIFA services, guest accommodations, meeting spaces, and logistics management. This role requires close collaboration with various FIFA Functional Areas and hotel staff to uphold premium service standards and ensure an exceptional experience for VVIP guests, including players, officials, and dignitaries.
In this leadership capacity, the Manager VIP Hotel will consolidate requirements from all FIFA functional departments at the VIP Hotel, providing centralized oversight and reporting to hotel management and FIFA headquarters. Duties include coordinating hotel briefings, managing room assignments to FIFA service levels, and verifying guest billing and invoicing with impeccable accuracy. Daily meetings with hotel teams and FIFA stakeholders will be crucial to review arrivals, update rooming lists, and quickly resolve any on-site issues that arise.
The role demands strong problem-solving skills, decision-making under pressure, and a commitment to inclusivity, innovation, and leadership as detailed in the FIFA World Cup 26 Skills Framework. This framework emphasizes accountability, taking initiative, fostering teamwork, and demonstrating vision in anticipating operational needs and impacts. The ideal candidate will have a strong background in luxury or high-end hotel service management, with proven experience overseeing VIP guest experiences and managing critical client relationships.
Given the scale and prestige of the FIFA World Cup 26, candidates must bring a professional attitude, excellent communication skills in English (additional languages such as Spanish or French are advantageous), and proficiency with planning and collaboration technology such as MS Office Suite and project management tools. Education requirements include a Bachelor’s degree in business administration, management, leadership, or related fields, with postgraduate education in international organizations or sport management considered a plus but not mandatory.
Working at FIFA26 offers a unique opportunity to be part of a world-renowned event that celebrates diversity, equality, and excellence. The fixed-term contract position based in Dallas provides a supportive and inclusive workplace for those passionate about event management and hospitality leadership at the highest level. This role is ideal for driven professionals looking to influence one of the most significant sporting events on the global calendar and leave a lasting legacy of outstanding service and operational success.
Job Requirements
- Bachelor’s degree in a relevant field
- minimum 5 years experience in hotel service management or similar roles
- proven ability to manage luxury or VIP guest services
- strong communication skills in English
- willingness to work outside core working hours including online workshops accommodating different time zones
- ability to coordinate with multiple stakeholders including FIFA functional areas and hotel staff
- experience with invoice monitoring and account reconciliation
- excellent problem-solving and decision-making skills
- proven leadership and teamwork capabilities
- proficiency with MS Office and planning tools
- fluency in English, Spanish or French language skills preferred but not required
Job Qualifications
- Bachelor’s degree in a relevant field such as business administration, management, leadership or entrepreneurship
- postgraduate education focusing on international organizations or sport management preferred but not required
- 5 years experience in planning and leading in a guest-related service environment
- strong background in managing high-end or luxury hotel services ensuring VIP and VVIP guest experiences meet premium standards
- proven ability to manage high-profile clients, coordinate with hotel management and ensure seamless guest experiences
- experience in monitoring invoices, reconciling accounts and ensuring contract compliance with hotel services
- ability to liaise with FIFA functional areas, hotel staff and other key stakeholders to implement service levels and operational plans
- skilled in on-the-spot issue resolution ensuring smooth operations under pressure
- understanding of tournament operations and large-scale accommodation management
- fluent in English, Spanish and/or French proficiency is a plus
- proficient in MS Office including Excel, Word, PowerPoint, Visio and Project and planning software and online collaboration tools
Job Duties
- Consolidate requirements from all FIFA functional areas at the VIP Hotel
- provide a centralized overview to hotel management and FIFA HQ
- oversee the activation of all FIFA-reserved services at the VIP Hotel
- coordinate the hotel briefing before the first arrivals
- participate in daily meetings with hotel staff and FIFA functional areas to review arrivals, room allocations, no-shows, and FIFA Club updates
- manage and verify rooming lists, ensuring accurate room assignments per FIFA service levels
- conduct pre-checks of VVIP suites to ensure correct room setup and collateral placement
- ensure a seamless check-in process, briefing reception staff on FIFA service levels, and preparing room keys for VVIP guests
- coordinate and supervise all logistical operations, including storage and deliveries
- centralize and oversee the booking schedule for meeting room requirements across all functional areas
- ensure daily readiness of meeting rooms and food and beverage services
- manage the relationship with the hotel during the implementation of the FIFA Club
- provide daily reporting and participate in meetings with FIFA HQ
- address and resolve on-site issues with hotel staff and FIFA functional areas
- monitor hotel invoices and verify account accuracy daily
- conduct daily checks of guest charges to be settled at check-out
- reconcile final invoices with actualized room usage, ensuring credits and complimentary rooms are applied
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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