VIP Customer Service Agent

Aristocrat Leisure Limited (ASX: ALL) is a renowned gaming content creation company headquartered in Sydney, Australia. The company is a global leader in delivering industry-leading casino games, mobile games, and online real money games, entertaining millions of players worldwide every day. Established with a mission to bring joy to life through the power of play, Aristocrat operates through three main business units: Aristocrat Gaming, which focuses on regulated land-based gaming; Product Madness, specializing in social casino games; and Aristocrat Interactive, their regulated online real money gaming arm. The corporation employs over 8,500 professionals globally, driven by a strong set of values including being all about the player, unleashing talent, collective brilliance, and conducting responsible business practices.

Aristocrat Interactive, formed in 2024 through the merger of Anaxi and NeoGames businesses, is an industry leader in content and technology solutions within the regulated online Real Money Gaming (RMG) sector. The business offers a comprehensive suite of services including content delivery, proprietary technology platforms, and various value-added services spanning iLottery, iGaming, and Online Sports Betting (OSB). This dynamic environment provides a robust platform for innovation and customer satisfaction in the online gaming industry.

The VIP Customer Service Agent role at Aristocrat is an exceptional opportunity to join a proven leader in the iGaming and iLottery industry. This position involves providing top-tier service to VIP clients, ensuring their inquiries on accounts, products, and services are managed efficiently and professionally. The role demands troubleshooting of complex technical issues related to applications across computers, tablets, and smartphones. As part of a motivated team, the agent handles inbound and proactive outbound communications through phone, chat, and email channels.

This role is critical in maintaining the premium experience expected by VIP clients by delivering targeted assistance and sharing exclusive marketing promotions. The VIP Customer Service Agent will also gather client feedback and collaborate on enhancing service delivery. Confidentiality and security of client information are paramount in this capacity.

Candidates will engage deeply with Aristocrat's company values and uphold industry-leading standards for service excellence. Continuous learning and adaptation to evolving protocols are expected, alongside meeting and surpassing performance targets. The position demands a positive, friendly, and productive work environment, making it ideal for individuals thriving in fast-paced, high-expectation settings.

Employment is offered on a hybrid schedule requiring candidates to work both remotely and onsite approximately 50% of scheduled shifts. The pay range for this role is competitive, between $18.00 and $25.35 per hour, with compensation dependent on factors such as experience, education, skills, and internal equity. Additionally, Aristocrat provides a comprehensive benefits package including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. This role also requires candidates to comply with regulatory approvals and background checks due to Aristocrat's commitment to global gaming compliance.

Aristocrat does not sponsor work visas for this role; therefore, applicants must be authorized to work in the job location without current or future visa sponsorship. Success in this role is rewarded with an enriching career path in a company recognized for its innovation, market leadership, and dedication to delivering superior player experiences worldwide.