VIP Coordinator - The Pinnacle

AEG, or Anschutz Entertainment Group, has been a pioneering force in the sports and live entertainment industry for over two decades. As a global leader, AEG operates more than 300 venues and manages premier sports franchises, marquee music brands, and integrated entertainment districts. Annually, AEG is responsible for hosting over 160 million guests, promoting more than 10,000 shows, and presenting over 22,000 events worldwide. This expansive reach not only highlights AEG's significant influence in entertainment but also underscores its commitment to innovation, artistry, and community engagement. The company’s dedication extends beyond business into fostering diversity and inclusion, reflecting the varied backgrounds of the artists, athletes, and fans they serve. With a focus on sustainability, AEG actively minimizes environmental impact by integrating eco-friendly practices across all aspects of their operations.

The VIP Coordinator role at AEG offers an exciting opportunity to be at the forefront of VIP client relations within this dynamic and globally recognized entertainment company. This position primarily involves managing the VIP list and ensuring a seamless, top-tier experience for VIP guests. The VIP Coordinator is tasked with proactively monitoring and engaging with VIP clients to deliver exceptional customer service, which forms the backbone of maintaining long-term business relationships and driving sales. This role requires attention to detail and professionalism in maintaining the cleanliness and standards of all VIP areas, guaranteeing that these exclusive spaces meet AEG’s high-quality benchmarks.

Further responsibilities include accommodating guests with disabilities in compliance with ADA regulations, coordinating arrival amenities, and gathering client feedback to continually enhance service efficiency and effectiveness. The VIP Coordinator may also assist with general office tasks, contributing to the smooth operation of the VIP department. This position demands the ability to work in a fast-paced environment, often requiring evening, weekend, and holiday shifts, which reflects the nature of live events and the company’s commitment to excellence around the clock.

Educational qualifications for this role require at least a high school diploma or its equivalent, along with two to four years of relevant experience. Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, is essential to manage communications and administrative duties effectively. Strong interpersonal, verbal, and written communication skills are vital, paired with exceptional organizational skills and keen attention to detail. A positive attitude and superior customer service capabilities are critical for success in this role, as is the ability to adapt quickly to the fast-paced environment of event management.

The compensation for this role ranges between $15 and $20 per hour, reflecting the part-time nature of the position. While currently not eligible for bonuses under AEG’s bonus plan, employees with part-time status may qualify for benefits in accordance with the Affordable Care Act (ACA). Beyond compensation, working at AEG provides an opportunity to contribute to a world-class entertainment experience that touches millions globally, all while cultivating professional growth in an inclusive and environmentally conscious company.

If you are passionate about delivering exceptional experiences and thrive in a fast-moving, high-energy environment, joining AEG as a VIP Coordinator allows you to play a key role in producing memorable moments for VIP clients that align with AEG's mission of giving the world a reason to cheer. This position is ideal for individuals looking to advance their career in event coordination and client relations within the vibrant entertainment sector.