VIP Concierge

Herschend is a renowned family-owned company with a rich history spanning over 75 years, known for operating some of the biggest themed attractions and immersive experiences worldwide. The company’s core mission is to bring families closer together by creating memories worth repeating through exceptional hospitality and entertainment. At the heart of this mission is their unique approach called Heartspitality, which represents the blend of genuine care and excellent service. Herschend embraces diversity and inclusion, ensuring every team member, partner, and guest is treated with respect and feels valued. The company is an equal opportunity employer committed to providing a supportive and welcoming workplace for all.

Herschend’s latest venture is Dolly Parton’s SongTeller Hotel, a distinctive luxury lifestyle hotel located in downtown Nashville. This hotel is inspired by the trailblazing spirit and epic career of Dolly Parton, one of the world’s most iconic entertainers. Dolly Parton’s SongTeller Hotel offers guests a memorable experience filled with music, style, southern charm, and playful surprises. The property boasts 245 thoughtfully designed rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum. It is a landmark destination that celebrates the local culture, music scene, and culinary heritage of Nashville, all created with the heart and personality Dolly is famous for.

The VIP Concierge role at Dolly Parton’s SongTeller Hotel presents a unique opportunity for hospitality professionals passionate about delivering elevated and personalized guest experiences. This full-time position is focused on creating seamless and memorable arrival and departure experiences for the hotel’s most valued guests, including VIPs and suite occupants. The ideal candidate acts as both a gracious host and a local expert, providing personalized recommendations and curating exclusive experiences that exceed guest expectations. Successful candidates will exhibit a warm and genuine demeanor infused with southern hospitality and a touch of Dolly-inspired charm, humor, and humility.

This role requires a high level of integrity, creativity, and operational expertise to uphold the hotel’s luxury service standards and ensure every guest interaction feels personal rather than transactional. VIP Concierges at SongTeller Hotel are responsible for understanding guest preferences, managing complex requests with discretion and efficiency, coordinating transportation and reservations, and collaborating with internal departments and local vendors to curate unforgettable experiences. They also manage guest privacy and safety while maintaining a professional and polished presence on property.

Working at Dolly Parton’s SongTeller Hotel means joining a team dedicated to celebrating uniqueness, creativity, and an authentic guest experience that is as vibrant and memorable as Dolly Parton herself. This position is perfect for individuals with proven success in luxury or lifestyle hotel environments, strong organizational and multitasking skills, and a passion for Nashville’s culture and entertainment scene. The role requires flexibility to work evenings, weekends, and holidays as needed. By joining the SongTeller team, employees become part of a legacy that combines heartfelt hospitality with a dynamic celebration of music, culture, and unforgettable moments.