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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Herschend is a renowned family-owned hospitality and themed attractions company, with a rich history spanning over 75 years. Originating from the discovery of wonder in an Ozark Mountain cave, Herschend has grown into the largest family-held themed attractions company, operating 49 leading attractions and immersive experiences worldwide. The company’s core mission focuses on bringing families closer together by creating memorable experiences that encourage repeated enjoyment. Central to this mission is the philosophy of Heartspitality, which represents the perfect blend of genuine care and exceptional hospitality offered by every host within the organization.
Among Herschend’s latest ventures is the unique ... Show More
Among Herschend’s latest ventures is the unique ... Show More
Job Requirements
- Previous hotel experience preferred in upscale lifestyle or luxury hotel setting
- Ability to manage multiple requests with efficiency and discretion
- Passion for creating memorable one-of-a-kind guest experiences
- Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations
- Passion for delivering elevated guest experiences and attention to detail
- Professional appearance and demeanor aligned with luxury boutique standards
- High level of integrity and ability to handle sensitive information confidentially
- Strong communication and interpersonal skills
- Capable of lifting pushing or pulling 25-50 lbs
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Capable of handling stressful situations calmly and efficiently while maintaining service standards
- Previous concierge or luxury guest services experience required
- Flexibility to work evenings weekends and holidays as needed
Job Qualifications
- Previous hotel experience preferred in upscale lifestyle or luxury hotel setting
- Ability to manage multiple requests with efficiency and discretion
- Passion for creating memorable one-of-a-kind guest experiences
- Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations
- Passion for delivering elevated guest experiences and attention to detail
- Expert knowledge of Nashville’s culture dining and entertainment scene is a plus
- Professional appearance and demeanor aligned with luxury boutique standards
- Team-oriented mindset with a willingness to support colleagues across departments
- High level of integrity and ability to handle sensitive information confidentially
- Strong communication and interpersonal skills
- Capable of lifting pushing or pulling 25-50 lbs
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Expert knowledge of local attractions and transportation options
- Capable of handling stressful situations calmly and efficiently while maintaining service standards
- Previous concierge or luxury guest services experience required
- Flexibility to work evenings weekends and holidays as needed
Job Duties
- Deliver a warm genuine and memorable welcome to every guest embodying Southern hospitality with a touch of Dolly-inspired charm humility and personality
- Anticipate guest needs and create memorable first and last impressions
- Represent the hotel with professionalism personality joy and a sense of showmanship
- Serve as a local expert and storyteller sharing recommendations on Nashville music culture and unique hotel experiences
- Review daily arrival departure and VIP reports to ensure proper planning and execution of personalized service for specific stand out guest and suite occupants
- Uphold luxury service standards and brand voice ensuring every interaction feels personal not transactional
- Curate personalized high-touch experiences for VIP guests ensuring every stay feels exclusive and memorable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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