VIP Concierge

Herschend is a renowned family-owned hospitality and themed attractions company, with a rich history spanning over 75 years. Originating from the discovery of wonder in an Ozark Mountain cave, Herschend has grown into the largest family-held themed attractions company, operating 49 leading attractions and immersive experiences worldwide. The company’s core mission focuses on bringing families closer together by creating memorable experiences that encourage repeated enjoyment. Central to this mission is the philosophy of Heartspitality, which represents the perfect blend of genuine care and exceptional hospitality offered by every host within the organization.

Among Herschend’s latest ventures is the unique and inspiring Dolly Parton’s SongTeller Hotel located in the vibrant heart of Downtown Nashville, Tennessee. This hospitality landmark is more than just a hotel; it is an immersive cultural experience inspired by Dolly Parton’s legendary career and her trailblazing spirit. The SongTeller Hotel combines the charm of Southern hospitality with glamorous artistic touches and a hearty dose of humor, designed to immerse guests in the true essence of Dolly’s world. The hotel features 245 rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum, creating a diverse experience that celebrates local music, culinary delights, and Nashville’s rich cultural scene.

The VIP Concierge role at Dolly Parton’s SongTeller Hotel is a prestigious position that demands a balance of integrity, creativity, operational expertise, and heartfelt hospitality. This role is focused on crafting seamless and highly personalized guest experiences from the moment of arrival until farewell. The ideal candidate embodies the warmth and charm of Southern hospitality while bringing a creative and professional approach to guest service. As a VIP Concierge, you will serve as the heart of the arrival experience, welcoming guests with genuine warmth and ensuring every interaction is memorable and extraordinary.

The position requires a visionary and hands-on host who excels at building lasting relationships with guests and colleagues alike, driving timeless and unforgettable experiences. Beyond traditional concierge services, this role demands a storyteller who can share insights and recommendations about Nashville’s vibrant music, cultural scene, and exclusive hotel features. The VIP Concierge is also responsible for coordinating reservations, transportation, special requests, and unique experiences tailored specifically for VIP guests and suite occupants. Maintaining a high level of discretion, professionalism, and attention to detail are critical components of success in this role.

Collaboration with various hotel departments is essential to ensure the flawless execution of guest itineraries and uphold the luxury brand standards. This includes utilizing advanced operational systems such as Opera Cloud, Microsoft Office, Zingle, and HotSoS. Protecting guest privacy and ensuring safety and security at all times complements the concierge’s commitment to exceptional service. Additionally, this role represents Dolly Parton’s SongTeller Hotel at industry and community events, exemplifying the brand’s warmth, creativity, and hospitality ethos.

Overall, the VIP Concierge at Dolly Parton’s SongTeller Hotel offers a rewarding opportunity to be at the forefront of a distinguished hospitality experience that celebrates music, style, and Southern culture. If you have a passion for delivering elevated guest experiences with a polished, team-oriented spirit and a deep appreciation for Nashville’s unique offerings, this position may be the perfect fit.