VIP Concierge

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a dynamic work environment. With thousands of properties worldwide, Marriott continues to set the standard for quality and service excellence. The company values diversity and inclusion, creating a welcoming atmosphere for both guests and employees alike. As an equal opportunity employer, Marriott is committed to providing access to opportunities for all individuals and celebrates the unique backgrounds and contributions of its associates.

This role is designed for individuals passionate about guest services and hospitality. The ideal candidate will be responsible for responding to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning by making appropriate arrangements or identifying service providers. They will handle special requests from guests with unique needs, ensuring a personalized and satisfying experience. This position also involves providing guests with detailed information about the property and surrounding area amenities, including special events and activities.

Additionally, the role requires managing all guest communications by answering, recording, and processing calls, messages, requests, questions, or concerns promptly and professionally. The candidate will coordinate with various departments like Bellperson and Housekeeping to resolve guest issues efficiently. Monitoring the club lounge for seating availability, service quality, safety, and guest well-being is another essential aspect of this position.

Safety and compliance are critical components, with responsibilities including reporting accidents, injuries, or unsafe conditions to managers and completing necessary safety training and certifications. The candidate will adhere strictly to company policies and maintain a clean and professional appearance. Confidentiality of proprietary information and protection of company assets are paramount.

The role requires a warm and welcoming demeanor, anticipating and addressing guests' service needs while assisting individuals with disabilities. Professional communication skills, both verbal and written, are essential for success in this position. Collaboration and teamwork are encouraged, supporting colleagues to achieve common goals and responding appropriately to their concerns. The associate must comply with quality assurance standards and be prepared to stand, sit, or walk for extended periods during their shift.

Physical requirements include the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. The position welcomes applicants without prior related work or supervisory experience and requires a minimum education level of a high school diploma or GED equivalent. This opportunity offers a welcoming start for individuals seeking to build a career in hospitality with one of the most respected names in the industry.