VIP Concierge

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development programs

Retirement Plan

employee wellness program

Career advancement opportunities

Job Description

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a dynamic work environment. With thousands of properties worldwide, Marriott continues to set the standard for quality and service excellence. The company values diversity and inclusion, creating a welcoming atmosphere for both guests and employees alike. As an equal opportunity employer, Marriott is committed to providing access to opportunities for all individuals and celebrates the unique backgrounds and contributions of its associates.

This role is designed for individuals passionate about guest services and hospitality. The ideal candidate will b... Show More

Job Requirements

High school diploma or GED equivalent
ability to respond promptly to guest requests and provide excellent customer service
capability to handle multiple guest inquiries and coordinate with various departments
physical ability to stand, sit, or walk for extended periods
ability to lift, carry, push, pull, and place objects up to 10 pounds without assistance
willingness to follow company policies and safety standards
ability to maintain confidentiality and protect company assets

Job Qualifications

High school diploma or GED equivalent
no related work experience required
no supervisory experience required
strong communication skills
ability to work collaboratively in a team environment
professionalism in appearance and conduct

Job Duties

Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
respond to special requests from guests with unique needs and follow up to ensure satisfaction
gather, summarize, and provide information to guests about the property and surrounding area amenities including special events and activities
answer, record, and process all guest calls, messages, requests, questions, or concerns
contact appropriate individual or department as necessary to resolve guest call, request, or problem
review shift logs and daily memo books and document pertinent information in logbooks
monitor club lounge for seating availability, service, safety, and well-being of guests

Job Criteria

Experience

No experience required

Job Location

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