VIP Cocktail Server The Fillmore New Orleans

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.50 - $15.75

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

flexible schedule

Employee Discounts

Career development opportunities

Equal opportunity employer

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprising global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster serves as the global leader in event ticketing, selling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment globally, promoting more than 50,000 events annually for nearly 7,000 artists across over 40 countries. Live Nation Media & Sponsorship leverages these businesses to create strategic music marketing programs that connect over 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events each year. For additional information, please visit www.livenationentertainment.com.

The role we are offering is designed for passionate and motivated individuals with a driven, entrepreneurial spirit. Live Nation Entertainment values resourceful, innovative, forward-thinking, and committed team members. This position is primarily centered on providing exceptional beverage and customer service in a fast-paced, live entertainment setting. The successful candidate will have a strong knowledge of all beverages, engage with guests by responding to their needs, answering questions, and making suggestions to enhance their experience. Responsibilities include taking guest orders, accurately communicating these orders to the bar using a Point of Sale system, and delivering drinks efficiently through large crowds using trays.

Additionally, candidates will be expected to maintain a clean and safe environment by clearing dirty glasses, removing food and trash, wiping tables, and cleaning spills while adhering to safety and sanitation standards. Attentiveness to responsible alcohol service is critical, including the ability to check identification for guests under 30, recognize signs of intoxication, and refuse further alcohol service courteously when necessary. Managing cash, credit card, and Traveler's check transactions in accordance with company policies will also be part of this role.

The position requires exemplary grooming standards, strong communication skills, and the ability to assist servers and staff as needed to ensure an excellent guest experience. Candidates will need to attend pre-shift meetings to stay informed of operational procedures and demonstrate proficiency in bottle service standards. This role suits individuals who appreciate the culture of music, art, and diverse audiences and can thrive in a lively, upscale dining and nightlife venue. The employment type includes flexible scheduling with the ability to work late hours, and candidates must be able to safely lift or move items weighing up to 25 pounds. If you are enthusiastic about live music environments and delivering top-tier customer service, this opportunity at Live Nation Entertainment is an exciting next step in your career journey.

Job Requirements

High school diploma or equivalent
Flexible schedule and ability to work late hours
Minimum of 2 years experience serving in an upscale dining and nightlife venue
Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
Responsible Alcohol Awareness Training Certification or equivalent
Ability to deal with intoxicated guests in a positive and safety minded manner
Tolerance of all cultures, music and art forms

Job Qualifications

High school diploma or equivalent
Minimum of 2 years experience serving in an upscale dining and nightlife venue
Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
Responsible Alcohol Awareness Training Certification or equivalent
Ability to deal with intoxicated guests in a positive and safety minded manner
Tolerance of all cultures, music and art forms
Cash handling experience preferred
Basic knowledge of wines, spirits, and mixology preferred
Experience recognizing valid IDs preferred
Experience in a live music environment preferred

Job Duties

Anticipate and respond to guests' needs
Strong working knowledge of all beverages
Answer guest questions, make recommendations, suggestively sell beverages and menu items
Take orders and communicate drink orders to bar through Point of Sales system
Deliver drinks, maneuvering trays through large crowds
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Remove dirty glasses and dishes from tables including lifting/moving bus tubs up to 25lbs
Keep tables clean and wiped
Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
Maintain Fillmore New Orleans safety and sanitation standards
Follow housekeeping standards per the policy
Keep current on all standard operating procedures
Request identification from any guest who appears to be under 30 years of age
Ensure responsible alcohol service per local ordinance alcohol awareness training and Fillmore alcohol policies
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
Receive payment and process cash, credit card or Traveler's check transactions according to Fillmore policy
Ensure that comp and void checks are processed according to Fillmore policy
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Assist other servers and staff as needed
Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
Ability to understand and execute flawlessly the standards and procedures of Bottle Service