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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $115,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Grand Sierra Resort is a premier casino resort located in Reno, Nevada, known for its expansive gaming options, luxurious accommodations, and diverse dining experiences. As one of the largest resorts in the region, Grand Sierra Resort offers a dynamic blend of entertainment, hospitality, and culinary excellence, attracting guests from around the world. The resort boasts multiple food and beverage outlets, banquet facilities, and bars, all designed to provide extraordinary guest experiences with a focus on quality, service, and innovation. The establishment prides itself on its commitment to superior guest services and operational excellence, supported by a dedicated and skilled team... Show More
Job Requirements
- Minimum bachelor degree in hospitality, business administration, or related field
- 10 years food and beverage management experience in casino/resort settings with 8 or more outlets
- must maintain appropriate Gaming License and Alcohol Awareness card
- must be a minimum of 21 years of age
- flexible to work all shifts including holidays, nights, and weekends
- ability to complete complex reading, writing, math and tasks
- physical ability to occasionally sit, reach overhead, bend, crouch, kneel, balance, stand, and walk
- able to push or pull 50 pounds or less
- occasional repetitive use of hands and feet required
- must pass background checks and maintain compliance with health and safety regulations
Job Qualifications
- Minimum bachelor degree in hospitality, business administration, or related field
- 10 years food and beverage management experience in casino/resort settings with 8 or more outlets
- strong working knowledge of food service industry, cuisines, and beverages
- experience directing, training, and developing food and beverage personnel
- experienced in maintaining effective food and beverage controls in casino/hotel environments
- proficient with food and beverage software and systems
- excellent verbal and written communication skills
- highly organized and able to prioritize and meet deadlines
- proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- strong skills in clerical work, coordination, analysis, supervision, instruction, problem solving, judgment, and decision making
Job Duties
- Oversee all aspects of food and beverage division
- manage 12 outlets, 6 bars, banquet department and stewarding
- oversee banquets department with 200,000 square feet of meeting space
- collaborate on marketing and promotional programming and plans
- provide monthly forecasting to manage labor and service needs
- oversee profit and loss statements including COGs, labor and supplies
- provide financial reporting to ownership and general manager
- set and execute annual budget, marketing and business plans for food and beverage
- oversee all food and beverage training materials
- develop and implement guest service standards consistent with company brand
- interact daily with guests to obtain feedback
- review guest comments and attend experience meetings
- ensure maintenance and cleanliness of outlets according to food safety and regulatory standards
- manage audit exceptions and supervise coaching and documentation
- establish relationships with casino marketing and entertainment management for VIP guest experiences
- direct maintenance and repairs
- oversee ordering, requisitioning, inventory and product identification
- foster positive work environment and open communication
- perform other duties as assigned within the scope of this position
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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